Site Services Co-Ordinator

Overview

Coordinate service engineers, manage orders, parts, and customer communications.

Key Responsibilities

• service orders
• parts procurement
• maintenance scheduling
• engineer support
• customer care
• job coordination

Tasks

✅ Collaborate with the Team: Work closely with the Team Lead, Service Managers, and their Deputies to understand engineers’ skillsets, availability, routes, and customer preferences. We’re on the hunt for a talented Site Service Support Controller to oversee the daily operations of our Service Engineers. From planned maintenance and reactive tasks to quoted jobs and warranty repairs, you’ll be at the heart of ensuring we deliver exceptional service to our customers. ✅ Coordinate Service Excellence: Raise and allocate service orders, procure parts, and schedule maintenance efficiently, ensuring our engineers are always set up for success. ✅ Be the Engineers’ Go-To Person: You’ll be the main point of contact, supporting our engineers with clear communication, resource planning, and swift problem-solving for urgent tasks. ✅ Keep Things Running Smoothly: Order and manage parts for quoted and maintenance works, making sure everything’s ready for our engineers’ visits. ✅ Deliver Customer Care: Take customer calls and provide outstanding service, ensuring their needs are met promptly and professionally.

Requirements

• air conditioning
• microsoft excel
• data input
• customer service
• problem solving
• communication

What You Bring

🔹 Knowledge of the air conditioning, chiller, or combustion market is advantageous (but not required). 🔹 Strong PC skills, including Microsoft Word and Excel, and experience in data input. 🔹 Any background in customer service or supply chain is a plus (but not essential). Are you someone who thrives in a fast-paced, problem-solving environment? Do you enjoy coordinating teams, communicating with purpose, and finding efficient solutions? 🔹 Excellent verbal and written communication skills with a professional telephone manner.

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Benefits

🚴 Cycle to Work Scheme 🏆 Long Service Awards 📚 Learning & Development Opportunities 🌴 25 Days Holiday (+ Bank Holidays & Holiday Purchase Scheme) 💙 Employee Assistance Programme & Mental Health Support 🔹 Experience with tools like Moby or Dynamics is a bonus, but we’ll help you get up to speed. 💷 Competitive Salary 💰 Pension Scheme 🛡️ Life Assurance Scheme

About Hvac - Fläktgroup Uk

-The company was formed in 2016 from the merger of DencoHappel and Fläkt Woods, reviving a century-old legacy in air-technology innovation. -Typically handles high-stakes projects like hospitals, schools, tunnels, metros, and data centers, showcasing its versatility across industries. -Core expertise includes air treatment, movement, conditioning, distribution, filtration, energy recovery, and advanced control systems.

Sector Specialisms

Interview Process

-interviews will be held at the hereford office.