Residential Collector

Overview

Manage residential credit risk, repayment plans, payments, and collections.

Key Responsibilities

• payment processing
• risk management
• call prioritization
• account preparation
• customer contact

Tasks

-Manage customer repayment plans and accept/process payments -Identify and manage risk within collection portfolio -Prioritize calls based on objective criteria -Prepare accounts for placement with 3rd party collections – legal or agency -Contact customers via telephone, email, fax

Requirements

• excel
• ccp
• business admin
• risk management
• analytical
• customer service

What You Bring

-Excellent customer service skills and financial risk management skills -Post-secondary education in Business Administration, Accounting, or Finance, with experience in collections and sales considered an asset -Professional credit designation such as CCP (Certified Credit Professional) is an asset -Strong analytical thinking skills with continuous improvement mindset -Effective collaborator and a team player with an ability to handle objections and adversity -Strong proficiency in MS Word and Excel, including advanced functions and data handling -Ability to work in a fast-paced environment with strong attention to detail -Excellent time management skills with the ability to work towards fixed deadlines -Very good communication skills both oral and written -Willingness to participate in projects and other team initiatives as required

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Benefits

-Work Environment - Work onsite in our beautiful home office building with access to a fitness facility, onsite nurse, and a café -Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one -Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program -Paid Vacation – Plus an annual option to purchase additional vacation, too -Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program -Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance

About Irving Oil

-Specializes in refining, fuel distribution, marine shipping, trucking logistics, and infrastructure development. -Strong history of vertical integration, managing everything from refining to retail, shipping, and terminal operations. -Notably one of the first adopters of unleaded and low‑sulphur gasoline in North America, showing early innovation. -Privately held by the Irving family, it remains independent while evolving its assets and expanding in Europe via Top Oil.

Sector Specialisms