CSR WAREHOUSE II - SSC

Overview

Customer service and warehouse associate handling sales, orders, and material handling.

Key Responsibilities

• facility maintenance
• order fulfilment
• inventory management
• customer service
• sales reporting
• forklift operation

Tasks

-Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc. -Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts. -Addresses and resolves customer complaints (returns and order errors). -Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. -Waits on customers and prepares sales slips. -Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders. -Produces daily sales reports. -Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management. -Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims. -Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders. -Operates crane forklift equipment.

Requirements

• customer service
• warehouse
• forklift
• hs diploma

What You Bring

-1+ years of customer service experience and warehouse experience -Forklift Experience Competencies -HS diploma or equivalent experience;

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About Dal-Tile Llc

-Produces stylish and durable tile options for residential and commercial markets. -Showcases the latest trends in design, texture, and color through award-winning collections. -Operates multiple manufacturing plants and distribution centers across the United States. -Known for innovative and sustainable tile solutions that enhance spaces and last over time. -Caters to a wide range of project sizes, from home renovations to large-scale commercial builds. -Continuously pushes boundaries in design and technology with eco-friendly production methods.

Sector Specialisms