Field Service Representative Intern

Overview

Part-time field service intern supporting network equipment and customer service at Ithaca College

Key Responsibilities

• network maintenance
• network testing
• alarm monitoring
• report generation
• client coordination
• customer service

Tasks

-Perform monthly maintenance of network equipment -Work with FSR to coordinate client activities (e.g., move-in) -Generate reports as required -Provide exceptional service to customers -Perform weekly network testing -Work with FSR to address end-user and network escalations -Monitor, investigate, and retire equipment alarms

Requirements

• net+
• networking
• operating systems
• it degree
• communication
• relationship building

What You Bring

-Ability to operate under minimal supervision -Excellent written and spoken communication skills (ability to communicate comfortably with college students, dormitory employees, university officials, and owners and management of properties) -Certifications such as Net+ -Excellent relationship-building skills -Ability to work logically and methodically to resolve service issues under direction from NOC -Currently studying for an IT degree -Enrolled in a degreed program at an accredited college/university -Basic understanding of networking and multiple operating systems -Experience with IT -Business professional manner and presentation in a variety of scenarios (from changing a switch in a data closet to meeting with university officials or property owners)

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Benefits

-Thousands of LinkedIn Learning courses -Salary: $18/hour

About Boldyn Networks

-Founded with a vision to reshape the connectivity landscape, Boldyn Networks has become a driving force in modern network solutions. -Specializes in providing cutting-edge infrastructure for telecommunications and energy sectors. -Focused on delivering high-performance network systems for both urban and rural areas. -Works on large-scale projects that enhance connectivity for diverse industries, from utilities to transport. -Known for tackling complex infrastructure challenges and ensuring future-proof networks for clients. -With a global presence, Boldyn Networks continues to innovate and lead in the network services industry.

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