Community Association Manager

Overview

Manage HOA operations, liaise with boards, homeowners, vendors, and oversee finances

Key Responsibilities

• vendor management
• financial reporting
• accounts payable
• community tools
• database maintenance
• inspection coordination

Tasks

-Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary. -Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted. -Maintain unit and contract files relating to the operations of the Association. -Review monthly financial reports and ensure management summary is submitted to the association Board of Directors. -Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement. -Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation. -Monitor corporate and client delinquency rates and collections process for account portfolio. -Attend Committee meetings and assist committees in developing goals and recommendations for Board review. -Oversee Associa staff as contract provides. -Oversee the AP process in accordance with Associa home office processes and procedures. -Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc. -Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed. -Ensure Board of Directors is aware of legal actions involving the Association. -Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients. -Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required. -Responsible for oversight of Associa staff as contract provides. -Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures. -Prepare Board packages according to established time frames. -Attend Board meetings per the management agreement and community events as needed. -Responsible for maintenance of C3 data base, including updating resident information.

Requirements

• bachelor's
• cam license
• microsoft office
• conflict resolution
• customer service
• time management

What You Bring

-Bachelor's Degree preferred -Community Association Manager license issued by the Nevada Real Estate Division required -Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners. -Self-motivated, proactive, detail oriented and a team player. -Proficiency in conflict resolution techniques. -Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities. -Must be able to communicate effectively and professionally on phone, email, and in-person. -Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.). -Professional customer service skills. -Must be able to prioritize, manage time, and meet deadlines. -Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.). -Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team. -Must be able to work effectively with others in person and in group setting -Ability to keep workspaces organized and maintained. -Knowledge of communities/property/real estate and homeowners associations. -Knowledge of company policies, procedures, and forms -Time management and time critical prioritization skills. -Frequent social interaction -Must be able to operate general office equipment (copier, fax, phone systems, etc.). -Ability to interpret verbal and/or written instructions at a proficient level.

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Benefits

-Typical office environment

About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

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