Commercial Roofing Service Manager - Charleston, SC

Overview

Manage commercial roofing service operations, projects, teams, and P&L in Charleston area.

Key Responsibilities

• project management
• kpi monitoring
• field deployment
• budget analysis
• contract management
• report analysis

Tasks

-Prioritize and plan work activities. -Oversee the scheduling and training of field service and sales representatives. -Monitor all operations key performance indicators and develop action plans to meet targets. -Analyze reports, identify areas for improvement, increase performance. -Directs the field service personnel and their deployment on service projects to assure customer experience and service outcomes are in alignment with customer and company objectives. -Advise and implement best practices to improve products, applications, and services. -Project Management of both commercial roof replacement and service projects. -Prospect and sales to new and existing clients of additional services such a preventive maintenance program. -Resolve customer issues utilizing professional experience, manufacturing, and other teams as needed. -Manages service representatives who perform routine sales and field roof installers that perform project work services including installation, maintenance, and repair. -Set a clear direction for the field service team to ensure accountability and strong focus on customer satisfaction. -Creates guidelines, policies, and procedures to facilitate service delivery. -Review and analyze budget report and prepare and develop budget modifications and recommendations. -Manage field operations and other business activities to ensure daily service levels are met. -Manages service contracts and directs support services. -Organize workflow and delegate workload to service level. -Manage department finances including budgets and project invoicing. -Develop methods, guidelines, and policies to facilitate service delivery. -Oversees and directs the delivery of projects, services, or functions through the work of employees, implements policies, programs and directives set, and is responsible for determination, hire and termination decisions, and performance reviews. -Identify and support employee development and training needs.

Requirements

• roof design
• estimating
• blueprints
• microsoft office
• osha
• leadership

What You Bring

-Understand commercial/industrial roofing system design installation code compliance. -8 years minimum experience in commercial roof system designs, including MoD Bit, BUR, TPO, PVC, EPDM, Metal, and coatings. -Ability to receive instructions and clearly explain problems or situations. -In depth knowledge of research and data analysis methods. -Read and understand blueprints and specifications. -Estimating experience for both roof replacement and creating high quality repair estimates, roof surveys, and preventive maintenance reports. -Proficient in Microsoft Office Programs (Excel Word and Outlook). -Ability to identify correct and report unsafe conditions according to company and OSHA standards. -Must be able to work well with others and within a company system. -Experience supervising, training, and guiding a team of production crews or service technicians. -Outstanding communication and time management abilities. -Leadership and management skills. -Proficient in use of phones tablets and other technology tools.

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Benefits

-Medical Dental Vision Benefits -Life Insurance -Company Vehicle Phone and Computer -401(K) with employer match -Accident and Disability Insurance -Holiday and Vacation -Salaried Position: Competitive Base + Incentive

About Nations Roof

-Founded with a focus on quality roofing services, Nation's Roof has grown into a leader in the industry. -Specializes in both commercial and residential roofing solutions, offering everything from repairs to complete installations. -The company prides itself on delivering top-tier craftsmanship, leveraging cutting-edge technology for durability and performance. -Works on a wide variety of projects, from small residential homes to large-scale commercial complexes. -Key areas of expertise include flat roofing, sloped roofing, and emergency repair services. -Features collaborations with national brands, municipalities, and private property owners. -Distinctive for its ability to deliver projects on time and within budget, has built a reputation for reliability.

Sector Specialisms