Residential Advisor- Security/Front Desk

Overview

Provide security, concierge, and front desk support for luxury high‑rise residents.

Key Responsibilities

• incident response
• patrols
• guest services
• log management
• package handling
• access coordination

Tasks

-Assist emergency responders as necessary, including rapid access to building areas and communicating critical information. -Deliver premium, personalized customer service to residents, guests, and contractors with professionalism and a friendly demeanor. -Maintain effective communication with property management, security supervisors, residents, and law enforcement to ensure coordinated operations. -Conduct regular patrols of lobbies, corridors, amenity areas, and other common spaces to detect violations, disturbances, or maintenance concerns. -Enforce building policies, rules, and local laws while maintaining a safe, secure, and welcoming environment. -Maintain a clean, organized, and professional front desk and security work area. -Accurately maintain shift logs and complete detailed incident reports to support building operations and management. -Schedule and coordinate the use of common amenity spaces and freight elevators for move-ins and move-outs. -Receive, log, and distribute incoming packages and parcels; maintain accurate records of lost and found items. -Manage guest parking and loading dock areas to ensure efficient operations. -Respond quickly and calmly to incidents, emergencies, and resident concerns, thoroughly documenting all events. -Greet and acknowledge residents and visitors warmly with a smile and eye contact, anticipating their needs by actively listening and responding promptly.

Requirements

• high school
• first aid
• aed
• guard card
• computer skills
• problem solving

What You Bring

-High school diploma or equivalent required. -Physically able to respond quickly in emergencies, including ascending stairs and assisting with lifting up to 75 lbs if needed -First Aid and AED certifications required -At least 1 year of experience in hospitality, security, or condominium/residential settings preferred. -Ability to remain calm under pressure and use sound judgment -Must have current Guard Card -Computer skills and basic typing proficiency (25 WPM) -Strong customer service background a plus. -Strong communication, problem-solving, and report-writing skills

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About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Sector Specialisms