Client Services Representative

Description

• Regularly required to sit; use hands to handle or feel and type
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
• Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.

Requirements

• Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
• Consent to a pre-employment background check
• Bilingual Spanish is a plus
• 3-5 years of Call Center experience preferred
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Ability to manage multiple priorities within a fast-paced environment
• Frequently required to reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Strong judgment skills to make sound business decisions
• HVAC & Plumbing Industry experience is a plus
• Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
• Ability to talk and type accurately; typing speed of at least 45 wpm

Benefits

• Fully stocked break room
• 7 Paid Holidays
• 40 hours of vacation at 3 years and 80 hours at 5 years
• 401k with company 100% company match up to 3% and 50% match up to 5%
• Accrued PTO at 1 hour for every 40 hours worked
• Onsite Gym
• Prizes and giveaways
• Ongoing Training
• Health Savings Account

Training + Development

Interview process

Visa Sponsorship

Security clearance