Director of Operations - (Residential Multi-Family Property Management)

Overview

Oversee operational priorities for multi‑family property portfolio in Houston.

Key Responsibilities

• due diligence
• budgeting
• contract negotiation
• acquisition integration
• kpi benchmarking
• regulatory inspections

Tasks

-Perform due diligence, including travel and on-site visits, for prospective and/or anticipated new property acquisitions, takeovers, and set-ups. This will also include budget reviews, building pro forma and proposed budgets and staffing plans, underwriting assessments, risk assessments, projected operational considerations, and delivery of findings and recommendations to leadership. -Partner in building consistency in the execution of property management principles and processes and policies across the portfolio. -Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Regularly evaluates market conditions and comparable properties. -Negotiates contracts in conjunction with corporate legal and senior corporate leadership -Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other federal, state, and municipal laws and regulations as applicable. -Meets with staff individually and in group meetings to communicate information and company news, to ensure the directives and goals are mutually understood, and to receive feedback and discussion -Will be engaged to support efforts to build the client base, supporting RFP and bids/proposals, meeting with prospective clients, etc. -Managing vision and purpose -Supports operations leaders with the administration of the annual budgeting process, including enhancements where appropriate. -Will be called upon from time-to-time to reviews management agreements, leases, rules and regulations, vendor contracts, licenses, rent schedules, personnel files and resident files, delinquency reports, occupancy metrics, due recertifications, bank deposits, equipment inventory, inspections, etc. -Building effective teams -Stay continuously informed of existing client satisfaction metrics, property/portfolio/client performance metrics, etc. This may require direct involvement in key client asset management meetings or other ad hoc efforts to ensure awareness. -Support the SVP of Operations and operations leaders (e.g. VPs and RPMs) in carrying out their supervisory responsibility for their team members; this will include, but is not limited to engagement in recruiting/hiring, onboarding, training, supervision, and corrective counseling and performance management. -Responsible for the administration, execution, coordination and completion of single-task or ongoing operations-level priorities, projects, and responsibilities. This will include the oversight and administration of the acquisition and integration of new properties under management, the disposition and coordination of properties changing to new management, the implementation of technical systems, learning and development priorities, performance management initiatives, KPI and metrics benchmarking, etc. This role will also be tasked with special projects and initiatives with cross-functional teams and which may be priorities that have a company-wide scope or impact. -Maintains a positive, professional, and responsive, customer service approach. May be called upon to attends to escalated resident concerns on an as-needed basis. -Ensures all assigned sites are prepared and ready for successful regulatory agency inspections (NSPIRE, MOR, etc.). -Will be responsible for other tasks, duties, responsibilities, and projects as assigned. -May be called upon to visit property sites, sometimes on a regular basis, to physically walk and inspects the interior and exterior, whether for spot-check purposes, in advance of a formal audit or inspection (e.g. NSPIRE/MOR), etc.

Requirements

• yardi
• ms office
• 7+ years
• hud compliance
• leadership
• financial analysis

What You Bring

-Ability to make quick and accurate decisions -Multi-tasker – able to attend to many matters throughout the day and meet deadlines. Able to delegate tasks to others to accomplish goals -Ability to train, coach, and mentor -Understanding of local, state and regulations, statutes, LIHTC/HOME/HUD/HQAS requirements and other compliance requirements. -Works well with minimal supervision and direction -Strong computer skills, including Yardi and MS Office (Outlook, Word, Excel, etc.) as well as familiarity with Site Accounting Programs. -Ability to create, interpret, articulate and enforce policies and procedures and standardized approaches to property operations -Self-motivated - needs limited supervision and is accountable for actions and decisions; however, is able to communicate important details. -Ability to sell services to potential customers -Must have a minimum of 7+ years of prior property management experience with progressive increases in scope and responsibility, including successful service in a regional role with oversight for a large portfolio of multi-family properties. This implies deep understanding of people and team management as well as third-party and multi-family residential property management with exposure to both conventional/market-rate residential and affordable housing (LIHTC, tax credit, tax subsidy, voucher, etc.). Specific experience with Project Based Section 8 and RAD (Rental Assistance Demonstration, a voluntary program of the Department of Housing and Urban Development). Must have proven and successful experience with MOR, REAC/NSPIRE inspections, certifications and recertifications, etc. -Strategic thinker who can provide clear directions to a large team and both motivate and inspire via positive leadership -Strategic agility -Advanced organizational skills with the ability to multi-task, effectively delegate, and handle a diverse workload -Ability to effectively lead, supervise, manage, train, coach, motivate, develop and evaluate others, including managers of subordinate work teams. -Ability to develop, cultivate and manage new business prospects, including portfolio growth -Working knowledge of all aspects of property management, accounting (A/R, A/P, etc.), collections, marketing, HUD compliance regulations, evictions, etc. -Valid driver's license and a good driving record also required. -Excellent communication and interpersonal skills, both verbal and written; ability to successfully interact with a wide range of people -Strong attention to detail – ability to read reports and analyze data. Ability to keep track of a busy schedule and multi-projects through the course of the day. Must be able to read contracts and understand legal terms -Financially savvy – able to understand complex financial situations and forecast performance. Ability to read and understand budgets, financial reports, Key Performance Indicator reports and take action to improve results. -Ability to coordinate and orchestrate the efforts of others to achieve company and property objectives -Business and financial acumen -Ability to adapt to different working environments and situations quickly -Superb computer literacy/word processing skills, property management, Email and software skills required.

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About Pratum Companies

-Founded with a mission to provide innovative solutions for infrastructure and utilities. -Specializes in delivering complex, large-scale projects across multiple sectors. -Extensive experience in energy, utilities, industrial, and commercial developments. -Known for leveraging cutting-edge technology and efficient processes to deliver high-quality results. -Has partnered with major players in the industry to transform large projects from vision to reality. -Focuses on providing exceptional value in sectors critical to modern infrastructure and utilities. -Stands out for its ability to handle multi-faceted projects and deliver long-term, sustainable solutions.

Sector Specialisms