Front Office Executive

Overview

Manage guest/tenant interactions, complaints, feedback, and site operations for JLL.

Key Responsibilities

• request handling
• inventory management
• cross coordination
• emergency response
• customer surveys
• premises rounds

Tasks

-Taking ownership of the request or complaint and ensuring they are handled effectively within TAT -Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. -Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. -Addressing concerns through daily checking of mails for priority requests. -Receiving calls and emails from clients. -Managing and participating in events, overlooking general maintenance and guest handling. -Ensuring closure of complaints by proper communication to stakeholders. -Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed -Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. -Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. -Nominating and attending the training programs at site/ JLL office. -Updating the handover/ takeover register before end of shift for all completed/pending tasks.

Requirements

• hospitality
• flexible shifts
• bilingual
• lostfound
• customer service
• ms office

What You Bring

-Maintaining a hospitality outlook and always look presentable. -Willingness to work in flexible shifts, weekends and holidays is an added advantage -Good Communication skills with fluency in English and Hindi language is a must -Being familiar with lost and found procedures. -You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles. -Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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