Dispatcher - Service & Install

Overview

Coordinate service calls, schedule installations, and manage technician communication.

Key Responsibilities

• calendar management
• job follow-up
• customer support
• service scheduling
• job closure
• tech communication

Tasks

-Schedule installations on a live calendar three weeks in advance. -Follow-Up: Ensure timely follow-up on job completions to verify quality and address any outstanding issues. -Customer Relations and Support: Serve as the primary point of contact for customers, ensuring high-quality service and satisfaction. -Coordinate weekly service schedules and adjust as necessary to ensure timely service delivery. -Job Completion Oversight: Close out completed jobs and input technician times accurately. -Communicate with individual technicians daily to manage and optimize schedules.

Requirements

• dispatching
• multitasking
• customer service
• microsoft office
• high school
• problem solving

What You Bring

-Previous dispatching experience is preferred. -Strong multitasking ability to manage a fast-paced environment. -Customer-focused mindset with the ability to build and maintain relationships. -Team-oriented mindset with the ability to collaborate effectively. -Adaptability in a fast-paced and dynamic environment. -Excellent verbal and written communication skills for internal and external audiences. -Analytical thinking and problem-solving capabilities. -Proficient in Microsoft Office Suite. -Education: High School Diploma or equivalent. -Background in a customer service-oriented environment preferred. -Familiarity with dispatching software and scheduling tools is a plus.

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About Overhead Door Corporation

-Invented the upward-acting garage door and first electric opener by 1926, setting a high bar for innovation. -Produces solutions from residential garage doors to commercial sectional, rolling shutter, high-speed, fire-rated, and dock doors, tailored to sectors like manufacturing and logistics. -Operates five divisions (Access Systems, Genie openers, TODCO transport doors, Horton pedestrian systems, and Canadian Creative Door Services), spanning home to heavy-duty access needs. -Typical projects include equipping docks for warehouses, securing storefronts, automating hospital entrances, outfitting transportation fleets, and high-performance industrial installations. -Markets proprietary smart-home compatible opener systems like Genie’s Aladdin Connect and invented the first automatic sliding pedestrian door in 1954.

Sector Specialisms