Contract Liaison Officer

Overview

Liaise with customers, clients and community to deliver social housing services.

Key Responsibilities

• site visits
• reporting
• technical docs
• communications
• social value
• customer service

Tasks

-Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act -Carry out site visits with client and customers -Manage any reporting required for the Contracts -Responsible for supporting site or contract with liaison between customers, clients and wider community -Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do -Initiate/generate technical instructions, site notes and other site observations -Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts -Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team -Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments -Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’ -Dealing with complaints and resolving concerns in a positive manner

Requirements

• customer focus
• public facing
• social value
• enquiry handling
• site liaison
• contract management

What You Bring

-Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment

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Benefits

-Company pension scheme – up to 7.5% -Car Allowance or Fleet Van -We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more…. -Attractive salary & benefits to suit you -27 Days Hols & BH – option to buy or sell holidays

About Novus Property Solutions

-It blends local presence—with offices across the UK—with the delivery strength of large-scale property services. -Its typical projects range from housing association refurbishments to healthcare, education and commercial site upgrades. -Specialist areas include residential retrofits and education facility refurbishments, showcasing technical depth. -Operating end-to-end, it covers compliance, maintenance, and build-back works under long-term frameworks. -A standout: recent multimillion-pound regional office refurbishments.

Sector Specialisms

Security Clearance

-dbs check will be completed