Care Coordinator

Overview

Coordinates care for Medicaid members, managing outreach, plans, and resources.

Key Responsibilities

• needs assessment
• care coordination
• outreach engagement
• benefit monitoring
• fund management
• crisis intervention

Tasks

-conduct initial and periodic needs assessments, including assessing barriers and assets (i.e., transportation, community barriers, social supports); member and family/caregiver preferences and language, literacy, and cultural preferences; -assist with coordinating members’ access to individual and family supports and resources.; -assist with conducting outreach and engagement activities that support continuity of care, including re-engaging members in care if they miss appointments and/or do not follow up on treatment; -collaborate with other professionals to evaluate members’ medical or behavioral health conditions and to assess members' needs; -coordinates care for a caseload of 30-35 members; -maintains monthly contact with all members of assigned caseload, with increased contact for newly enrolled and high-risk members; -monitor member entitlements, insurance, and other benefits to ensure they remain active and in place; -record client progress according to measurable goals described in his/her care plan; -upon handoff from the Outreach Team, conduct member engagement activities, including face-to-face, mail, electronic, and telephone contact; -assist members with identifying available community-based resources and actively manage appropriate referrals, access, engagement, follow-up, and coordination of services; -manage wrap-around funds, metro cards and checks for member purchases, including obtaining the necessary approvals for all purchases in keeping with the member’s goals. -advocate for members to resolve crises; -assist with the development and execution of members’ care plans, including helping members in understanding care plans and instructions and tailoring communications to appropriate health literacy levels; -establish and maintain effective communication with primary and specialty care physicians, substance abuse and mental healthcare providers, family, collateral resources, and other agency staff on behalf of members; -assist members with accessing healthcare and social systems, including arranging for transportation and scheduling and accompanying members to appointments; -maintain documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure; -assist members with managing daily routines related to healthcare and incorporating members’ strengths and identifying barriers; -provide crisis intervention and follow-up;

Requirements

• bachelors
• human services
• 2 years
• direct services
• behavioral health

What You Bring

-Bachelors degree and two years of related human services experience in providing direct services to individuals with chronic health and/or behavioral health disorders.

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About Postgraduate Center For Mental Health

-Founded to advance mental health services and education through training and research. -Focused on providing high-quality clinical and educational services to individuals and organizations. -Delivers a wide range of programs that focus on mental health recovery and well-being. -Notable for integrating evidence-based practices into their training and treatment methodologies. -Has worked with various healthcare institutions to improve mental health care standards. -Has a history of collaboration with international experts to advance mental health practices.

Sector Specialisms