Help desk Executive

Overview

Manage and coordinate service request calls as the primary helpdesk point of contact.

Key Responsibilities

• service requests
• helpdesk calls
• sla tracking
• contractor monitoring
• data capture
• booking coordination

Tasks

-Follow up of the each work request issued to ensure its closure -Single Point Of Contact for Sodexo issuance and requests -Notify the senior facilities manager / client on site at the time of all Emergency calls -Respond to mails at timely manner. -Act as the first point of contact for service request calls & requisitions through data and voice support -Capturing information on consistent manner -Provide general assistance to other facilities functions (e.g. Stationery) as required -Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same -Coordinate hotel bookings in emergency -Process Management from inception to call completion of all service requests -Maintaining conference/ meeting room booking -Provide a detailed summary status of calls in a daily / Weekly and monthly basis -Provide feedback to the requester on the status of their request -Monitor the performance of contractors to whom a request has been issued -Determines service responsibility -Carrying Customer satisfaction survey -Ensure each request is recorded properly & promptly -Ensure each and every calls are completed in given period (SLA/TAT) -Efficiently coordinating with team of technician and FM staff for timely completion of calls -Efficiently handling Helpdesk Calls

Requirements

• analysis
• tracking
• timely
• accurate
• compliance
• independent

What You Bring

-Allows for complete analysis & request tracking -Completion of all assigned work on time and accurately -Compliant with the clients name policies & procedures -To be able to work independently.

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Benefits

-Guaranteed single point of contact for client name staff & contractors

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms