Client Support Manager LHC

Overview

Manage client relationships, sales, and project support for construction procurement in Midlands.

Key Responsibilities

• client support
• lead generation
• crm tracking
• performance reporting
• marketing execution
• procurement promotion

Tasks

-Provide ongoing support to clients throughout their building programmes and individual projects. -Work with LHC appointed companies to ensure they understand framework users’ requirements. -Support clients and appointed companies in delivering and evidencing social value impact. -Identify and generate potential leads and opportunities, tracking progress using CRM systems. -Identify opportunities for cross-selling and upselling additional products or services. -Act as the primary contact for regional clients, building long-term relationships and understanding their needs. -Ensure engagement targets are met and provide regular performance reports. -Maintain regular communication with appointed companies to exchange business development information. -Convert leads into sales, managing client relationships to support business growth and framework renewals. -Assist in executing regional marketing plans, attending events, exhibitions, and industry seminars. -Promote business development opportunities through LHCPG’s procurement solutions.

Requirements

• public procurement
• microsoft dynamics
• crm
• account management
• driving licence
• negotiation

What You Bring

-Understanding of UK public procurement regulations. -Knowledge of public sector procurement or the construction and maintenance industry. -Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office. -Proven experience in client-focused account management, sales, or business development. -Experience working with housing associations, local authorities, or public sector organisations. -Full UK driving licence and willingness to travel across the region. -Knowledge of social value objectives within procurement. -Ability to work proactively in a client-driven environment. -Strong communication, presentation, and negotiation skills.

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Benefits

-Wellbeing allowance of £300 pa paid monthly (taxable) -Defined Benefit Local Government Pension Scheme (LGPS) -Employee Assistance Programme -Cycle to work scheme and employee discounts -Discretionary annual bonus -Car allowance of £5,740 pa paid monthly -Private Medical Insurance and Health Cash Plan after probation (taxable) -Enhanced maternity and paternity pay (after 1 year of service) -Long service awards -£1000 pa individual training budget and development support -36-hour work week with hybrid/remote working -£54,000 salary per annum -1.5 days personal volunteering leave and team volunteering opportunities -34 days holiday plus bank holidays, with the option to buy up to 5 additional days -10 days per year ‘work from anywhere’ opportunity -Option for up to 1 year sabbatical after 5 years -Birthday leave

About wpa (welsh procurement alliance)

Nope

Sector Specialisms