Service Center Representative

Overview

Process customer orders, resolve issues, and ensure excellent service.

Key Responsibilities

• order analysis
• erp management
• iso compliance
• workflow monitoring
• process improvement
• customer communication

Tasks

-Analyzes incoming complex customer orders including high-value customer and key account orders utilizing various technical platforms including email and/or enterprise resource planning platforms. -Attend meetings as required and/or assigned. -Adheres to ISO9001 compliance standards. -Provides order follow up communications with customer, sales and support regarding questions or discrepancies, including but not limited to invalid purchase order numbers, back orders, shipping methods, part numbers, pricing issues, bag quantity issues, estimated delivery dates, etc. -Monitors workflow queues to ensure timely processing and pending items. Responsible for the accuracy and verification of customer requirements to submitted source documents. -Ensures the accuracy of orders requested and efficiently rectifies information in accordance with established guidelines, customer requirements and data management procedures. Collaborates with internal partners and customers to solve order issues, escalate complex issues and ensures resolution of issues. -Proactively identifies and recommends process enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions. -Communicates with internal partners and customers regarding the status of product types, including but not limited to backordered parts, ensuring orders are processed in accordance with customer requirements and product availability. Determines the best shipping method as needed. -Attends meetings regarding new products and procedures i

Requirements

• critical thinking
• customer service
• 3-5 years
• high school
• microsoft office
• teamwork

What You Bring

-Critical thinking and problem-solving skills are required -Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude towards others; consistently goes above and beyond to help team members while ensuring a positive customer experience -High School Diploma or equivalent required -Travel may be required up to 5% of the time -3-5 years of related customer service/support experience -Excellent customer service skills including but not limited to professional phone/email protocols -Strong interpersonal, written, and oral communication skills -Some college education preferred -Detailed-oriented with the ability to take self-initiative to maintain and learn product knowledge -Excellent organizational and prioritization skills -Ability to work in a team environment, ability to collaborate with others; interpersonal skills. -Knowledge of computer programs including Microsoft Word, Excel, Outlook, ERP and CRM tools -Ability to provide continuous improvement ideas, identifying quality improvements and optimization of processes, tools and work instructions. -Ability to prioritize tasks, including follow-up and follow-through on customer requests

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Benefits

-Voluntary Benefits (Life, AD&D, Disability) -Time Off Programs – 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days -401(k) retirement plan with a 7.5% company contribution -Medical, Dental, Vision -Base: $22 to $28 an hour, based on specific compensable factors including, but not limited to education, work experience, and geographic market. -Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company’s performance and their own individual performance. -Health Savings Account (HSA) with a company contribution -Wellness Program

About Viega Llc

-Known for its innovation, developed the first press connection system for plumbing systems. -Specializes in systems ensuring secure, efficient, and reliable connections in buildings and industrial applications. -Solutions used in various sectors, including residential, commercial, industrial, and energy. -A trusted partner for major construction and infrastructure projects, providing high-quality systems. -Offers a range of products, from fittings and valves to advanced press technology, for seamless installation. -Technology used globally, with installations in major infrastructure projects across the world. -Reputation built on reliability, safety, and efficiency, making it a go-to for engineers and architects alike.

Sector Specialisms