Assistant Installation Manager

Overview

Manages flooring installations, coordinating contractors, resources, and customer satisfaction.

Key Responsibilities

• loadout ops
• subcontractor allocation
• change orders
• material control
• site visits
• compliance monitoring

Tasks

-Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues. -Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets. -Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions. -Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders. -Audit every project to ensure materials are readily available and the scope of work matches the sales contract. -Handling installer subcontractor complaints and grievances promptly. -Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning. -Liaise between managers, customers and employees. -Monitoring policy and safety compliance measure adherence during loadout. -Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems. -Ensure timely loadout of installation subcontractors through process management. -Assist with other market initiatives under the direction of the General Manager. -Approve or decline subcontractor change order requests in a timely manner. -Regularly evaluates customer satisfaction of subcontractors’ installation work product and makes recommendations for continued allocation of opportunities. -Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement. -Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor. -Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire’s systems of that inventory. -Coach installer subcontractors to ensure that Empire achieves customer delivery expectations. -Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing. -Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations. -Providing for the safety and security of employees, installer subcontractors and Empire property during loadout. -Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.

Requirements

• high school
• driver’s license
• bilingual
• estimating
• microsoft
• problem solving

What You Bring

-Team Player and supports positive subcontractor rapport -High School Diploma or equivalent -Valid Driver’s License -Bilingual fluency in English and Spanish preferred -Experience with material take-offs, additions and estimating competency is a plus -Working knowledge of home improvement codes, permitting and licensing requirements is preferred -Strong problem solving and negotiation skills -Strong computer systems skills including all Microsoft applications and order management software programs -Proficient in the fundamentals of carpet and flooring installations -Strong ability to effectively communicate in written, verbal and presentation formats

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Benefits

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. -Incentive Plan. -Professional development & career advancement opportunities. -Wellness program. -Paid time off and holiday pay.

About Empire Today

-Typical projects include full home and commercial flooring installs featuring carpet, hardwood, laminate, tile, vinyl or window treatments. -Its standout advantage is next-day professional installation after same-day in-home consultation, bringing retail to customers’ doors. -Strikingly, its iconic ‘Empire Man’ mascot and jingle have become cultural touchstones recognized nationwide.

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