Branch Support Representative

Overview

Provide administrative, billing, and customer service support for the Houston branch.

Key Responsibilities

• service requests
• credit reconciliation
• payment processing
• document upload
• invoice management
• account setup

Tasks

-Answer customer calls and emails and enter daily service requests. -Perform monthly credit card reconciliations. -Receive and process check and credit card payments. -Upload contract documents to company website for review and final agreement. -Contract liaison between customers and staff to ensure documents are submitted w/all signatures and deadlines are met. -Provide general administrative support in daily office functions. -Create and manage customer invoices meeting daily and monthly goals. -Set up and maintain customer account information. -Create and implement team building and community outreach activities.

Requirements

• microsoft office
• detail-oriented
• communication
• analytical
• billing
• ar/ap

What You Bring

-Ability to multi-task and work efficiently in a fast-paced environment. -Strong Microsoft Office and computer skills. -Expert attention to detail and great customer service skills. -Excellent communication skills. -Comfortable working independently and with a team. -Prioritize tasks and possess strong analytical skills. -Billing experience (preferred) and AR/AP experience a plus.

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Benefits

-Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! -Competitive compensation: Including annual performance evaluations! -Medical, dental, and vision options: Available on the 1st day of the month following your start date! -Floating Holidays: Up to 2 floating holidays per year -Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day -401k retirement plan: Including an employer match! -Company paid: Life insurance, short-term disability, & long-term disability

About Dh Pace Company, Inc.

-Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties. -Offers a wide range of products, including doors, automated systems, and security solutions. -Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance. -Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.

Sector Specialisms

Security Clearance

-references, employment verification, background check, and drug screen required prior to hire.