Resident Services Coordinator

Description

• Arrange and assist residents with services such as dry-cleaning, cleaning services, delivering floral arrangements and packages.
• Coordinate with the Marketing department to utilize community/resident communication instruments such as social media platforms and on-site message boards/newsletters.
• Greet and assist residents, vendors, and prospective clients.
• Coordinate amenity reservations, which could include areas like party rooms, the business center, and guest suites.
• Assist with control and security of building key system, including providing residents, co-workers, and vendors with key access.
• Stay up to date with community and city events and ongoing activities to provide current information to residents.
• Provide information and recommendations for residents about dining and transportation.
• Keep Property Manager aware of all issues on or near the property.
• Assist residents who are out of town by feeding pets, watering plants, and picking up mail/newspapers.
• Plan and organize resident events to help maintain or increase resident retention.
• Show and lease apartments as needed and assist office staff with tasks such as move-out/move-in scheduling, inspections, and key/access control.
• Establish and foster partnerships with local businesses to offer discounts and recommendations to enhance resident experience and satisfaction.

Requirements

• High school diploma or GED required
• Some higher education or vocational training specializing in marketing or hospitality industry is desired
• Ability to use tact, diplomacy, and a clear, courteous manner when dealing with co-workers and the public
• Candidate must have a general knowledge of either the Property Management or Real Estate industry
• Previous customer service, concierge, or hospitality experience is preferred
• Decision-making, problem-solving, and time-management skills
• Candidates must be willing to have some flexibility in their schedule, as various events and activities may require evening or weekend hours
• Real estate licenses must not be active while working in this role
• Communication skills with an outstanding customer service approach
• Ability to handle multiple projects or tasks simultaneously with self-direction
• Fluent in English and skilled in oral and written communication

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance