Customer Experience Manager

Overview

Manage resident experience, leasing, marketing, and occupancy for communities.

Key Responsibilities

• property inspection
• software training
• pre‑move inspections
• audit management
• market survey
• resident engagement

Tasks

-Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed. -Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions. -Assign and monitor CES’ specific neighborhood or designated streets; responsible to conduct all vacate notice follow up, pre and final move out inspections. -Attend and assist with Lifeworks through resident engagement and coordination of events and activities as required -Train software system usage to ensure compliance with company policy. -Ensure all Touring Options available: In-person, Virtual, Website and Recorded tours preferred by customers. -Responsible to renew residents at end of lease terms where required. -Ensure CES: Meet, greet, engage, and welcome all prospective residents to identify their needs and help them find the perfect home and have ability to resolve any customer objections. -Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software -Responsible for achieving budgeted occupancy and implementing marketing strategy. Review leasing/prospect management in accordance to our company Exceptional Living policy. -Conduct Market Surveys to compare competition weaknesses and advantages. -Manage and conduct on-site audits in software system to ensure compliance with company policy. -Create Exceptional Living experience from the offer of a home to the lease renewal or move-out ensuring a smooth transition throughout their stay with BBC.

Requirements

• driver’s license
• high school
• microsoft office
• yardi
• customer service
• 3 years

What You Bring

-Possession of a valid state issued Driver’s License and safe driving record are required. -Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries. -High School diploma or GED required -Experience in Microsoft Office – Outlook, Word Excel -Property Management Software, Yardi is a plus -Property Management or Hospitality preferred -Strong customer engagement and communication skills -Minimum of three (3) years of work experience in customer service

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Benefits

-2 Volunteer Days per year -401K plan with employer matching -Robust PTO to include, sick, floating holidays, vacation, and personal days -Company paid life insurance -Medical and Dental Insurance 1st of the month following employment -Company paid short-term and long- term disability, parental leave. -Discretionary bonuses -Health, Flexible Spending and Dependent Care Accounts

About Balfour Beatty Communities

-Gained prominence through a long-standing partnership with the U.S. Department of Defense, managing housing at multiple locations. -Portfolio includes multifamily rentals, student accommodations, and on-base family homes for complex projects. -Beyond property management, the company excels in development and adapting to investor needs.

Sector Specialisms