Customer Care & Warranty Administrator

Overview

Coordinate homeowner communications, schedule warranty reviews & service, manage docs.

Key Responsibilities

• crm management
• po creation
• warranty reporting
• document management
• service scheduling
• record keeping

Tasks

-Maintaining records of service requests and work completed during warranty period. -Managing and maintain Flowfinity (CRM and Field Scheduling Software) -Administer 30-day, 6-months and 13-months reviews. -Coordinate & organize special events related to Warranty/Service department i.e. customer Meet & Greets -Scheduling service appointment for trade or supplier as per Customer Service Care & Warranty Specialists description of scope of work -Responsible for updates to Homeowner Guide and Customer Service Handbook -Reporting on warranty and service forecast and job completion for monthly team meetings -Create all warranty related PO’s and back charges. -Schedule all appointments with homeowners via phone or e-mail while upholding Logel Homes customer service guidelines. -Responsible for continuously expanding and updating professional knowledge and honing training skills in order to enhance individual and team innovation and productivity. -Scheduling Customer care & warranty specialists for reviews of homes. -Document management – Scanning, photocopying, saving, and distributing electronic documents.

Requirements

• customer service
• teamwork
• problem solving
• negotiation
• attention to detail
• 1-3 years

What You Bring

-Ability to work in a team or independently. -Ability to work effectively in a multi-disciplinary team environment and adjust to various personality types. -Ability to build cross departmental relationships inside and outside the organization. -Effective conflict resolution and problem-solving skills -Previous experience in working in the customer service field. -Ability to problem solve through problems and issues. -Ability to communicate technical information. -Strong communication skills -Excellent attention to detail skills -Previous experience/knowledge in the multi-family construction or real estate industry is an asset. -Ability to work within timelines. -Ability to effectively negotiate with clients, contractors, and vendors. -Post-secondary education in related area of study. -Strong customer service experience -Strong organizational skills -1-3 years of experience in administrative role

People Also Searched For

About Logel Homes

-Founded by industry veteran Tim Logel and family, Logel Homes has deep roots dating back. -Lauded for design innovation: first in Calgary to integrate proprietary heat-recovery ventilation systems in condos. -Rapid growth in Calgary and Canmore, with deliveries across multiple multi-family developments. -Built Green Canada certified—completed high-density projects. -Award-winning legacy: multiple accolades. -Typical projects include condos and townhomes from lakeside retreats to urban communities, with premium finishes as standard. -Demonstrates circular-economy practices—reusing lumber onsite and donating windows/doors to Habitat for Humanity.

Sector Specialisms

Security Clearance

-comprehensive screening including criminal record check and reference checks.