Customer Success Manager – Autodesk Education

Overview

Manage mid-market educational accounts to drive adoption of Autodesk Fusion tools.

Key Responsibilities

• onboarding
• solution demos
• fusion training
• metrics monitoring
• success plans
• customer advocacy

Tasks

-Support customers with onboarding, technical discussions, and solution demos as needed -Serve as a trusted advisor for Mid-Market educational accounts, helping institutions achieve measurable adoption and outcomes with Autodesk Fusion and other Design & Make solutions -Develop and execute Customer Success Plans that include adoption milestones, ROI tracking, and strategic guidance -Advocate for customer needs within Autodesk, promoting solutions that drive meaningful educational impact -Partner with Sales, Product, and Technical teams to align Autodesk resources with customer and territory priorities -Monitor usage, engagement, and adoption metrics, proactively identifying risks and opportunities for expansion -Identify and engage with large educational organizations, networks or partners to organize training events aligned with adoption goals -Coordinate Fusion Fundamentals (FF) training with Autodesk Learning Partners, ensuring high-quality delivery and strong participation -Provide insights and feedback from customers to inform internal teams, product strategy, and program improvements

Requirements

• autodesk fusion
• salesforce
• cad/cam
• 5+ years
• problem solving
• relationship building

What You Bring

-Business fluency in English -Strong relationship-building, communication, and problem-solving skills -Experience with partner-led programs, educational events, or SaaS adoption using platforms such as Salesforce or Gainsight -Hands-on experience with computer-aided design and manufacturing (CAD/CAM) tools, preferably Autodesk Fusion -Ability to manage multiple accounts and territory initiatives simultaneously -5+ years of experience in Customer Success, Education Technology, or related roles -Understanding of the Autodesk Design & Make ecosystem and how tools like Fusion support end-to-end workflows in education and industry -Proven ability to drive adoption of technology solutions within educational institutions or mid-market organizations -This role requires travel of up to 30% for customer meetings, training events, and partner activities across the UK, with occasional international travel as needed -Industrial experience in relevant design and make industries

People Also Searched For

About Autodesk

-Pioneered software for 2D and 3D design, revolutionizing industries. -Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows. -Empowering creators in fields from construction to digital media, enabling more innovative designs. -Develops tools used in iconic projects, from skyscrapers to blockbuster movies. -Pushes the boundaries of design technology, leading the way in artificial intelligence and automation. -Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment. -Cloud-based solutions streamline design processes and foster real-time collaboration across industries. -A leader in 3D design software, with solutions powering projects in every corner of the globe. -Committed to shaping the future of digital design, bringing complex visions to life.

Sector Specialisms