Client Support Executive

Employer undisclosedRole managed by a recruiter

Support Account Managers with utility admin, client queries, and supplier issues.

1 months ago ago

£30,000 - £35,000

Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)

Full Time

Birmingham, England, United Kingdom

Hybrid

Your recruiting firm

Operates as a financially licensed micro-company, filing annual accounts and maintaining a focused, lean structure.
Typically handles projects involving sourcing technical specialists for roles in metering, infrastructure, renewable energy, and retail energy.
Offers three recruitment streams—Contingency, Priority, Executive—delivering success rates above industry averages.
Also offers strategic talent-mapping, providing clients with actionable market intelligence alongside recruitment services.
Award-winning approach and specialist focus have earned recognition as top recruiters in the energy, water, and utilities sectors.

Role

Description

utility queries

meter setup

data validation

portfolio reporting

supplier review

customer service

Manage utility queries including meter reads, billing errors, incorrect information, reconciliations, and complaints.
Identify anomalies or missing information and ensure timely resolution across all accounts.
Support the Account Managers in managing client utilities and queries.
Maintain accurate portfolio reporting and provide ad-hoc analysis when required.
Ensure all account management and administrative activities are delivered on time.
Liaise with clients on overdue debt, support supplier performance reviews, and assist with tender exercises.
Deliver excellent customer service to clients
Set up new client meters, validate data, issue termination notices, and monitor supplier objections.

Requirements

energy experience

administration

supplier management

customer focus

organised

communication

Our client, a rapidly growing energy company, is looking for a Client Support Executive to join their Client Delivery team. As a Client Support Executive, you’ll support Account Managers by handling day-to-day administration and operational queries across a portfolio of clients. You’ll manage supplier and contract queries, change-of-tenancy tasks, meter and billing issues, and identify anomalies, ensuring a customer-focused, high-quality service at all times. If you have previous energy industry experience, strong organisational skills with a proactive approach and enjoy working in a busy, high-volume role - apply today!

Location: Birmingham – Hybrid (2 days in the office)

Excellent verbal and written communication skills
Collaborative team player with the ability to support Account Managers
Strong administrative skills with excellent attention to detail
Highly organised, able to prioritise and manage multiple workloads effectively
Proven experience managing supplier and contract queries
Energy/utilities industry experience is essential
Customer-focused mindset, consistently delivering high-quality service
Adaptable and able to manage competing priorities in a fast-paced environment