Mgr, Service

Overview

Manage service sales & execution, client relations, and team for building automation projects.

Key Responsibilities

• cost management
• proposal development
• maintenance planning
• customer relations
• staffing strategy
• service standards

Tasks

-Supports the development of methods and processes to increase personnel efficiency and effectiveness while striving to reduce costs for overall service operations. -Assist in estimating, proposal generation and customer presentations as needed to secure new business. -Create and execute improvement plans for our service business based on customer feedback. -Manage financial aspects of our service contract agreements ensuring continued profitability and cost containment. -Assist in problem solving, conflict resolution and bill collecting with consistency and timeliness. -Manages the service group workload and resource capacity through effective planning and allocation of team resources to service operations as the local business dictates. -Ensure that our customers perceive the value of the services we provide. -Develops and maintains viable and productive relationships with the local customer base, project managers, office staff and field personnel. Schedules and attends meetings as necessary. -Manages individual and department operational productivity on a monthly and YTD basis to meet expected productivity metric goals for the local business unit. -The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers). -Develops annual staffing and recruiting strategy for sizing the local service operations business for growth. -Interface and communicate with our customers for Customer Loyalty, Satisfaction and Quality Assurance activities. -Complete multi-year maintenance planning and scheduling utilizing contractual documents, customer interface, and site or equipment experience. -Responsible for Service Charge Rates in accordance with Market trends and competitive analysis. -Provides project development support with operational staff as necessary to the Project Managers in solutions, applications, execution and cost estimating strategies. -Local market networking and third party recruiting relation development to support the recruitment and hiring of all operational and sales focused staff. -Manages the cost accountability of each of the team members through leadership and effective communication and coaching. -Responsible for the management and renewals of all customer WebCTRL Licenses and Upgrades. -Manages the local team though leadership and change management techniques to effectively deploy new service strategies, standards and processes as necessary. -Insure adequate and sustainable growth in Renewable Maintenance Agreements. -Monitor proposal and bid activity levels in the main business segments, which are predominately owner direct, or with contractors on an owner managed accounts (Retrofit, Repairs, Maintenance and Integration) for Service opportunities. -Evaluates and develops operational group supervisor roles for effective management and leadership of their respective teams as put in place with needs of the local business growth. -Run quarterly sales meetings with the sales staff (at a minimum). -Manage internal resources to exceed customer expectations while ensuring all contractual scope of work is completed on time and within budget. -Manages and oversees service standards, process execution, and quality assurance of the local service operations team. -Responsible for administration of individual skills assessments and annual personal and professional development planning for operations personnel. -Proactively supports the evaluation of potential issues on service projects and maintenance Agreements and initiates actions plans with the associated Service Project Manager to limit negative outcomes and exposure. -Prospect, qualify and secure new projects and maintenance opportunities for the service department. -Review and participate in the analysis of monthly financial statements for assigned region. -The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds. -Promote team selling between construction and service departments. -Continuously pursues personal development in local market and industry technologies and solutions to enable operational support both internally and externally as necessary. -Review monthly incentive compensation calculations and draw account requests for Project Managers. -Responsible for Customer Satisfaction and Customer Retention in all service related matters. -Collaborate with our customers to match product offering and service capabilities with their business and facility needs -Review estimates, pricing proposals and non-standard contractual documents on large or risky transactions.

Requirements

• engineering degree
• 10‑15 years
• sales leadership
• project management
• problem solving
• teamwork

What You Bring

-Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives. -Demonstrated ability to delegate basic and/or “stretch” tasks to less experienced staff and assign resource correctly to diagnose/address issues. -Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner. -Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision. -Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success. -Bachelor’s degree in engineering and/or 10-15 years of related work experience. -Ability to achieve growth and hit sales targets by successfully managing the sales team. -The auditory/hearing abilities required by the job include ability to hear customers calling by telephone -Demonstrated experience/ability to convey advanced concepts in a manner that is understandable to basic/junior stakeholders. -Strong interpersonal and project management abilities, employing strong organizational skills to respond successfully to a high volume of business challenges. -Regular and routine attendance is required for this role. -Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people. -Ability to operate independently and autonomously and yet possess the discretionary judgment to know when it is appropriate to consult with others in the organization and/or escalate to the Regional Manager and/or local Sales Manager. -Insight: The ability to gather and make sense of information that suggests new possibilities. -Specific vision abilities required by this job include close vision and distance vision. -Ability to climb up and down ladder frequently. The employee must possess the ability to navigate the complexities of a job site/construction site while working on site and practicing the site safety requirements and policies of the Company

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About Sunbelt Controls

-Founded as one of the first independent installers of Direct Digital Control systems, the company has grown into a full‑service building automation specialist. -Now part of ACCO Engineered Systems and operating across the Western U.S., engineers, installs, commissions, and services intelligent control systems. -Typical engagements span new‑build and retrofit projects, integrating HVAC, lighting, power monitoring, security, cloud hosting, analytics, and renewable energy platforms. -Service range includes 24/7 emergency support, preventive maintenance, fault detection diagnostics, legacy system retrofits, and onsite training. -Standout offerings include fully hosted BMS cloud solutions and extensive access control/CCTV integration. -Training Academy provides vendor‑certified instruction to clients and integrators, reinforcing technical leadership.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship available.