Temporary Dispatcher II (6 months)

Overview

Manage HVAC service accounts, dispatch technicians, and handle customer service.

Key Responsibilities

• dispatch management
• quote generation
• service calls
• site visits
• account management
• payroll processing

Tasks

-Take problem/complaint calls and handle appropriately or direct to Branch Manager. -Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting’s assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information. -Attend new customer kick off meetings. -Complete customer and coworker requests. -Process approved quotes, purchase material, schedule manpower and work with customer to completion. -Accurate review of all previous day field visits. Approve closed work orders for billing. Take appropriate action on any incomplete items. -Customer Service - Taking service calls from customers via telephone and e-mail. Determine urgency of call and schedule accordingly. -Generate quotes and send to customers. -Assist new technicians in employment policies and procedures as they relate to dispatch. -Process payroll – Approve timesheets and send to Payroll Department. Check for accuracy including job numbers, legal name, prevailing wage rates, per diem, certified jobs, sick and vacation time -Managing service calls from receipt to billing. -Continuous management of the dispatch board throughout the day. Check all open calls and direct Technicians accordingly. -Take calls for billing/invoice questions and resolve appropriately. -Visit customers and jobsites as necessary to ensure quality service. -Account Management – Primary contact for service and maintenance accounts in a specific geographical area. -Work in progress report - Print the Open Calls report from CMS. Give status and scheduled completion date for each open and incomplete service order. Ensure the proper manpower, equipment and materials are available for completion of open work. Submit to Operations Manager each Thursday. -Ensure assigned technicians are complying with company protocol including, turning in daily timesheets and service reports, turning in credit card receipts to reconcile charges weekly and completing monthly vehicle inspection reports. -Manage manpower - Daily scheduling and dispatching for field technicians.

Requirements

• high school
• purchasing
• hvac dispatch
• microsoft word
• excel
• decision‑making

What You Bring

-High School Diploma or equivalent a plus. -Purchasing experience -Previous HVAC dispatch experience required. -General computer skills including Microsoft Word and Excel -4+ years heavy customer service background and dispatch. -Decision-making skills and be able to work out multiple alternative solutions and determine the most suitable one quickly

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About Emcor Group, Inc.

-Delivers electrical, mechanical, and energy solutions across various sectors. -Operates across diverse industries including healthcare, education, transportation, and energy. -Known for managing complex projects and consistently innovating. -Focuses on safety and quality to ensure optimal performance and reliability. -Known for projects such as energy-efficient building systems and cutting-edge transportation solutions. -Maintains presence in both private and public sectors, trusted for high-profile ventures.

Sector Specialisms