Inside Customer Care Representative

Overview

Generate service sales, build client relationships, and provide solutions to building owners.

Key Responsibilities

• team collaboration
• customer outreach
• lead generation
• quote creation
• order securing
• solution offering

Tasks

-Encouraging and collaborative team environment. -Starting from a defined Customer list, you will promote the Johnson Controls service value proposition to building owners, facilities managers, and IT managers. -You will be responsible for generating service sales opportunities via phone, email, and social leads. -You will be responsible for generating secured orders and margin, through service product selection assistance and generating quotes and proposals to solve for your customers’ needs. -Interacting with your customers daily, you will identify and offer appropriate solutions or hand-off any qualified leads for opportunities outside of your scope to outside sales partners.

Requirements

• crm
• ms office
• inside sales
• degree
• communication
• fire controls

What You Bring

-Ability to multi-task, prioritize, and manage time effectively. -Demonstrated ability to influence account decision makers at key levels. -Strong phone presence and experience dialing dozens of calls (45-60 on average) per day -Experience working with a CRM database. -Undergraduate degree (preferred) or 2-year degree & relevant experience -2 - 4 years of Inside sales, telemarketing selling experience or business experience at a product company -Proficiency with MS Office programs (MS Word, MS Excel, MS PowerPoint), internet software and e-mail -Track record of over-achieving goals. -Ability to rapidly build knowledge of Johnson Control’s product lines. -0-2 years of Inside sales, telemarketing selling, or business experience -Excellent verbal and written communications skills -Experience in the Fire/controls industry is highly preferred.

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Benefits

-Paid vacation, holidays, and sick time. -Competitive Pay -Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. -Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one. -JCI Employee discount programs (The Loop by Perk Spot).

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms