Trade Counter Assistant

Overview

Assist customers at trade counter, provide sales advice and handle warehouse duties.

Key Responsibilities

• product advice
• customer engagement
• phone support
• order picking
• stock entry
• warehouse ops

Tasks

-Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations -Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships. -Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service. -Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse

Requirements

• team player
• communication
• customer service
• industry experience
• sales experience

What You Bring

-Dependable team player, prepared to support in all areas of the branch with a strong work ethic. -Excellent communication skills and confidence in customer interactions. -Industry or merchant experience is advantageous -Proven experience in sales or customer service role

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About Bassetts

-Founded in 1978 in Armagh by Philip Bassett and expanded steadily over decades. -Acquired by Saint‑Gobain in 2004, gaining global backing while maintaining local roots. -Offers a broad product range: plumbing, heating equipment, boilers, radiators, bathrooms, showers and tiles. -Launched Northern Ireland’s first Heating Innovation Centre dedicated to self-build projects. -Gained recognition as Northern Ireland’s top plumbing merchant year after year. -Typical projects include supplying and fitting bathrooms, heating systems and trade installations. -Growth driven by both acquisitions (e.g. Clady Plumbing, VP Jebb) and branch expansions economy‑wide. -Backed by Saint‑Gobain’s expertise but powered by locally employed teams.

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