Assistant Design Studio Consultant

Overview

Assist buyers with design selections and options in a home design studio.

Key Responsibilities

• pivotal entry
• docusign
• excel
• sample management
• document prep
• buyer tours

Tasks

-Work as a team with Design Studio Consultant during Options Selections appointments to enter selections and adhere to predetermined deadlines for selections, change requests, -Submit paperwork to buyers for final authorization through DocuSign and process through SDW to internal business partners, as directed by Consultant -Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as needed -Answer phones as needed -Interact with internal mortgage company personnel as needed to confirm buyer affordability -Assist Prospective Buyers/Home Buyers with Tours/Options Selections -Maintain Design Studio physical appearance, keep samples in order -Walk-through with Design Studio Consultant each floorplan (once per plan) to ensure understanding of home construction, floorplan layout (including structural options) and installation of Included Features and Available Personal Choices -Utilize Pivotal software and Excel to enter home selections and options. -Provide scripted tours of Design Studio environment, delivered in a professional manner, well-articulated, and with positive energy -Walk-through with sales/construction/marketing personnel of all merchandised models -Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.) -Field visits as Tour community models, QDH homes and homes in production -Preview night tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up -Complete Buyer selection paperwork accurately and provide to Consultant by deadline provided -Provide buyer feedback internally -Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans Attend product knowledge meetings monthly and/or quarterly -Ensures samples in good standing, labelled, and available for pricing -Participate in continuing education as needed -Execute selections for QDH inventory homes as needed by communities -Process special requests with appropriate approvals from management -Maintain communication with on-site Sales Consultants -Navigate the Toll Intranet for product and builder information -Prepare and double-check final document package for accuracy and submit to construction team. -Provide status updates to Consultant and Design Studio Manager

Requirements

• interior design
• microsoft office
• sales
• customer service
• communication
• design coordination

What You Bring

-Able to work with employees among multiple departments -Interdepartmental Communication and Studio Merchandising -Experience in a Sales-oriented role, assisting buyers with options and selection and timely follow-up on customer issues -Must be able to handle the challenges related to customer service of clients -An Interior Design degree or design coordination experience with a homebuilder/developer is a plus -Working knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPoint -Patience, empathy and good listening skills -When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely -Must have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanor -Able to plan and prioritize while focusing on detail orientation and effective time management. -Able to utilize the department specific technologies to solve business challenges -Excellent communication and organization skills -Blend of design coordination (colors, textures, finishes & styles) and sales experience -Applies creative problem-solving to address business needs and issues -Be familiar with product and house warranty specifics and be able to communicate this to buyers

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Benefits

-Weekend and evening availability

About Toll Brothers

-Founded in 1967 by brothers with a vision for upscale living in suburban Philadelphia. -Expanded through the 1990s into a national brand, building in over 60 markets across 24 states. -Specializes in single-family estates, townhomes, condos, urban mid/high‑rise, active‑adult and student housing. -Operates across the entire homebuilding lifecycle—from land development and mortgage to architecture and insurance. -Known for pioneering luxury master‑planned and resort‑style golf communities alongside custom smart‑home integrations. -Serves both high‑end and 'affordable luxury' buyers, with millennials increasingly among first‑time buyers.

Sector Specialisms