RTC Onboarding/Administrative Manager

Overview

Lead onboarding operations for renewable energy technicians, managing team and tech solutions.

Key Responsibilities

• metrics monitoring
• customer service
• compliance
• budget management
• tech solutions
• process automation

Tasks

-Monitors onboarding metrics and performance indicators to drive continuous improvement -Manages customer service excellence for all onboarding participants and stakeholders -Ensures compliance with all safety, regulatory, and company standards throughout onboarding processes -Manages customer service excellence initiatives to ensure exceptional experience for all onboarding participants -Manages budget and resource allocation for onboarding operations -Collaborates with training curriculum developers and field operations teams to ensure program alignment -Constructs analytical frameworks for program evaluation and leads process improvement initiatives -Develops and implements comprehensive onboarding strategies for renewable energy technicians and support staff -Collaborates with internal stakeholders to identify, clarify, and solve operational challenges critical to onboarding success -Provides strategic leadership for RTC onboarding operations, establishing vision and execution plans for program success -Establishes technology-driven solutions to enhance onboarding efficiency and tracking capabilities -Establishes performance metrics, analyzes program effectiveness, and develops recommendations for continuous improvement -Leads and manages a team of 8-12 onboarding specialists and administrative coordinators -Develops and implements new onboarding strategies that leverage technology and best practices to improve efficiency and participant outcomes -Streamlines administrative operations through technology adoption and workflow optimization -Interacts with different levels both within the business unit and the company as well as other companies to determine feasibility, cost effectiveness, reliability and quality of products and services -Leads team development initiatives to grow and strengthen the onboarding team's capabilities and performance -Builds a high performance organization that delivers total operational excellence

Requirements

• project management
• lms
• microsoft office
• renewable energy
• bachelor's engineering
• 5+ years

What You Bring

-Demonstrated ability to lead large-scale training and onboarding operations with measurable outcomes -Strong project management and team leadership skills with experience managing diverse teams -Experience in renewable energy, technical training, or related industry preferred -High School Grad / GED -Bachelor's - Engineering -Bachelor's or Equivalent Experience -Highly organized and deadline-driven individual with excellent attention to detail -Expertise in learning management systems, Microsoft Office Suite, and project management tools -Strong analytical and data-driven decision-making capabilities -Proven track record of implementing technology solutions to improve operational efficiency -High level of comfort with fast-paced environments and ability to adapt to evolving training needs -Exceptional customer service orientation with focus on participant experience

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About Nextera Energy Resources

-Pioneered large utility‑scale wind farms like Texas’s Capricorn Ridge (662 MW) and Javelina (749 MW). -Built massive solar installations including Desert Sunlight and Silver State South solar farms. -Secures hefty commercial PPAs, e.g. deals with Google and other tech/data‑center giants. -Develops hybrid renewables and storage via ventures like Nitro Renewables with Blackstone.

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