Assistant Application Analyst

Overview

Provide user support, issue analysis, testing, data reporting, and documentation for HR applications.

Key Responsibilities

• user support
• data analysis
• system testing
• requirements gathering
• documentation
• collaboration

Tasks

-User Support: Serve as the first point of contact for end users, logging and resolving technical issues, and escalating complex problems to the IT/Application team when necessary. -Data Management & Analysis: Write queries to extract and analyze data; identify trends, anomalies, and opportunities for process improvement and create reports. -Collaboration: Coordinate with cross-functional teams and IT to ensure timely implementation of solutions and updates. -Issue Analysis: Identify, document, and track HR system and other application issues; recommend corrective actions and improvements. -Documentation & Training: Create and maintain user manuals, process documentation, and step-by-step video guides for end users. -Continuous Improvement: Stay current with application updates and emerging technologies to recommend best practices. Manage and prioritize multiple tasks while maintaining a high level of accuracy and attention to detail. -System Testing: Develop and execute test plans, perform functional testing, and validate fixes or upgrades before deployment. -Requirements Gathering: Work closely with business stakeholders to collect, clarify, and document end user requirements for system enhancements or new features.

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