Resident Account & Collections Specialist

Overview

Manages resident accounting, collections, and related customer service tasks.

Key Responsibilities

• revenue management
• deposit accounting
• month-end
• data integrity
• compliance management
• resident communication

Tasks

-Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications. -Ensures compliance of company money management and accounts receivable policies and procedures. -Assist with other ad hoc requests and reports as needed. -Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End. -Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC. -Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex. -Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner. -Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player. -Ensure systems are kept up to date and accurate for data integrity and reporting purposes.

Requirements

• college degree
• customer service
• project management
• driver's license
• communication
• flexible schedule

What You Bring

-Travel required for occasional meetings, training, community visits, court appearances. -Regular, consistent, and timely attendance required. -Highly organized and demonstrated project management skills. -One year’s experience in a customer service environment preferred. -Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. -Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. -Ability to exercise initiative. -Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. -Ability to meet all job requirements and assignments. -High school diploma or equivalent required. College degree preferred. -Must have a valid driver's license. -Ability to support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes. -Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers. -Availability to work a flexible schedule, including weekends.

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About Essex Property Trust

-Founded in 1971 and became a NYSE-listed REIT in 1994, evolving from a small real estate company to a major player in the real estate sector. -Focuses on multifamily apartment communities, concentrating on supply-constrained West Coast markets. -Typical projects include coastal suburban and urban apartment communities, often featuring flexible leases and premium amenities. -Recognized as a leader in multifamily residential properties along the Pacific Coast.

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