Customer Service Dispatcher

Overview

Coordinate scheduling, dispatch and support for installation engineers to maximise productivity.

Key Responsibilities

• resource utilisation
• labour management
• call handling
• engineer scheduling
• material ordering
• field support

Tasks

-Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times -Manage all inbound and outbound telephone activity, providing cover for all areas within the UK. -Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work -Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer -Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.

Requirements

• customer service
• scheduling
• planning
• computer literate

What You Bring

-Customer Service experience -Scheduling / planning experience -Computer literate

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Benefits

-Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days. -Competitive Salary: Reflecting your skills and experience. -Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products. -Generous & Flexible Leave Entitlement: 25 days of annual leave -Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme. -Career Development: Extensive opportunities for growth and advancement.

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

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