Colleague Services Manager (Maternity Cover)

Overview

Oversee facilities services across Aviva sites, managing teams, contractors & health & safety.

Key Responsibilities

• cafm monitoring
• service sla
• contract admin
• facility audit
• winter gritting
• subcontractor management

Tasks

-Manage and assess performance across the teams. -Managing day-to-day staff issues such as recruitment, discipline, and development. -Ensuring the site is well managed and all facilities management tasks are carried out to the highest level. -Ensure service delivery is in accordance with contractual requirements and SLA / KPI's. -Maintaining accurate contract administration and record-keeping during site visits is essential. -Maintain working relationships with all suppliers onsite (even if not managed by Mitie). -Audit the building to ensure that standards are exceptional and maintained. -Work with other supply partners in a collaborative approach. -Daily monitoring of the CAFM system and WO performance data & analytics. Identifies any issues to SLA adherence early and mitigates with support from the account senior leadership team and wider Mitie. -Arrange regular Team meetings and provide support and direction to successfully deliver vision. -Working with your peers across other sites to support but also learn new ways of working. -Oversee the selection, training, and retention of staff in line with MITIE's HR policies while supporting their career development and succession planning. -Manage winter gritting programme with suppliers Ability to support and manage on-site event activity where required by the business. -Ensure the team have the right tools and equipment to perform their duties. -Planning of holiday, vacancies to ensure that service is not impacted. -There may be occasions where you will be expected to attend sites out of normal working hours due to staff working patterns or manage out of hours works. -To establish, maintain and develop effective professional working relationships with clients, Mitie staff and other key stakeholders. -Complete Training Matrix for the Team within your portfolio. -To attend and fully participate in training and appraisal activities as required. -Ordering of all consumables. -Support and encourage ideas for innovation (recycling, reducing, re-use and better ways of working). -Support and manage subcontractor work, reviewing RAMS, Raising Permits & setting to work in accordance to Mitie/Aviva procedures. -Liaise with all relevant parties on accident investigations and ensure any actions are fully completed. -Ensure that any events within the building are well supported with housekeeping duties. -Managing the contracted facilities services to the client sites within their area of responsibility; ensure they are aligned to the Mitie business unit operational processes and procedures. -Always follow the MITIE Group policies and procedures in relation to health and safety ensuring apparent deficiencies in systems of work, equipment provided, or training are reported to your Line Manager. -Assessing damage jobs for cost recovery.

People Also Searched For

About mitie cleaning & hygiene services

Nope

Sector Specialisms