Customer Care Manager - New Homes

Overview

Manage post-occupancy inspections and defect resolution for new homes

Key Responsibilities

• defect resolution
• customer inspections
• project programme
• inspection reports
• issue logging
• design feedback

Tasks

-Instruct and liaise with Customer Care Operatives and Contractors to monitor and progress defect resolution -Visit customers post-occupation to carry out inspections whilst delivering excellent customer service. -Put together programme of works for larger projects and ensure works are carried out effectively and efficiently. -Write up reports of inspections -Assist the Head of Customer Care ad-hoc as required. -Work with Coordinators ensuring they have the necessary information to log and administer issues and reports on the system -Feedback on design/specification trends to ensure future improvements -Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders.

Requirements

• report writing
• it
• nhbc
• customer service
• construction
• communication

What You Bring

-Excellent report and email writing skills and proficient with IT. -Previous experience within a Customer Service Manager role in the new homes industry. -NHBC knowledge. -Build thorough knowledge of house types and construction processes -Strong build and defects knowledge -Excellent communication and customer facing skills -Flexibility to travel across Midlands sites.

People Also Searched For

About Wheatstone Solutions

-Founded with a vision to deliver high-quality engineering consultancy, the company thrives on delivering tailored services for a wide range of industries. -The company focuses on providing practical, cost-effective solutions in sectors like energy, infrastructure, industrial, and utilities. -The company has built a reputation for handling large-scale projects that require a combination of innovation, technical knowledge, and regulatory expertise. -With a team of experts in various engineering disciplines, the company has successfully completed projects that address complex challenges in both public and private sectors. -Their commitment to excellence has led to long-term relationships with clients, as they offer end-to-end support from feasibility studies to project delivery and ongoing maintenance. -The company excels at ensuring clients' projects meet the highest standards while staying within budget and timelines, making them a trusted partner across multiple industries.

Sector Specialisms