Assistant General Manager

Overview

Manage guest experience operations at Orlando International Airport, ensuring SLA compliance.

Key Responsibilities

• compliance monitoring
• staff management
• operations coordination
• guest experience
• client relations

Tasks

-Monitor compliance with Service Level Agreements through coordination with clients, contract partners and colleagues while maintaining operational standards. -Specify staff accountabilities to align with operational objectives. Conduct operational and personnel audits, achieving high quality team behaviors and presentation standards. -Manage day-to-day operations, including staffing, scheduling, and resource allocation. Coordinate with other departments to ensure successful execution. -Implement strategies to enhance guest perception of staff as approachable, proactive, and helpful. -Oversee the delivery of high-quality service for MCO's Guest Experience team. Maintain relationships with clients to meet their expectations and deliver on those expectations.

Requirements

• leadership
• problem solving
• operations
• bachelor's
• aviation
• bilingual

What You Bring

-Strong leadership abilities with the capacity to inspire and motivate a team. -Strong problem-solving and interpersonal skills. -Advanced verbal and written communication. -Bilingual in Spanish and English a plus. -Proven track record in managing operations and delivering on SLAs. -Bachelor’s degree in business administration, operations management, or related field. -A minimum of three years’ experience in General Management roles. Experience with luxury retail, hotel and aviation environments is a plus. -Knowledge of aviation industry standards. -Five years’ experience in an operations management role, preferably in luxury retail, hotel, or aviation environments.

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About Abm Industries

-Evolved into a global facility-services powerhouse. -Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services. -Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate. -Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities. -A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021. -Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.

Sector Specialisms