IT Field Technician

Overview

On‑site tech support for hardware, software, networks, and security across the enterprise.

Key Responsibilities

• intune audits
• desktop support
• hardware installation
• active directory
• security monitoring
• policy documentation

Tasks

-Perform various audits including asset management, deletion of devices from Microsoft Intune, Microsoft Endpoint Manager, and other inventory tracking software. (5-10%) -Manage and support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc. (10-15%) -Provide high level support to internal teams (service desk, HomeServices IT, etc.) and develop processes for escalating appropriate issues. -Recommend purchase and upgrade of PC equipment and software, as needed. -Establish and maintain positive and productive work relationships with all staff, customers and business partners. -Perform technical diagnosis and troubleshooting for users with hardware, software, and connectivity issues. Identify, prioritize and resolve end user technical problems and questions. -Create and document policies and procedures. Document and track troubleshooting steps, incident solutions and support requests. (5-10%) -Travel may be required. -Follow the standard operating procedures to appropriately provide technical support to troubleshoot and resolve supported issues (network circuit outage, server down, etc.). -Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. -Recommend modifications for product and equipment improvement based on results or information obtained in the field; perform repairs and maintenance as required. -Perform technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, Wi-Fi, printers, related peripherals, mobile devices, videoconference equipment, etc. (35-40%) -Identify and respond to security threats in the environment and assist with any remediation. (5-10%) -Install, maintain, upgrade and relocate PCs, related equipment and software and maintain inventory of computer hardware and software. May perform evaluation on other office equipment prior to calling an outside vendor. -Provide assistance for network, application, and/or production onsite systems. (5-10%) -Manage support functions within Active Directory, Azure Active Directory, Exchange, O365 admin center, etc. (10-15%) -Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Requirements

• a+ cert
• net+ cert
• security+ cert
• ms office
• relational db
• associate degree

What You Bring

-Working knowledge of software development methodologies and specialized analysis, design and testing tools. -Ability to prioritize and handle multiple projects concurrently. -Ability to be self-directed and self-motivated. -Excellent oral and written communication skills. Highly effective interpersonal skills and customer relationship skills. -Project coordination experience strongly preferred. -Associate’s degree in business or computer science; or equivalent related work experience. -Work outside of core business hours required one or two nights a week, and flexibility to perform other after hours work as needed. -Effective analytical and problem solving skills. -Experience with desktop applications, including all MS Office applications, Windows operating environment, and relational database environments. -A+, Net+ and Security+ certifications preferred.

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About Homeservices Of America

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