RCC Operating Technologist (Part-Time, Remote)

Description

• Alarm monitoring and work order dispatch of Critical/High priority alerts.
• Provide input to Project Teams and/or BAS Vendors on scope and remote portal requirements.
• Ensure remote platforms are up to date.
• Assists in enhancing tenant and customer satisfaction. Maintain positive relations through the manner with which work is performed and delivered.
• Programming, coding, on-site installation and/or maintenance of BAS. (Asset)
• Participates in and assists with facility-related projects.
• Responds to demand service requests for BAS/Control related issues to diagnose and rectify.
• Provides remote technical support to on-site technician team via phone support system.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
• Performs work in accordance to established processes and practices.
• Monitor system performance and fault events perform corrective and demand service maintenance on BAS to achieve facility uptime, uninterrupted client operations, occupants’ comfort asset integrity, and energy and operating cost objectives.
• Trains junior operator team members (as required) on daily operations processes and troubleshooting.
• Coordinate maintenance repairs and implement temporary overrides to minimize impact while awaiting services.
• Upload up-to-date installation documents obtained from installation team and BAS vendors to the BAS after upgrades.
• Address frequent failures with site team and Vendor. Identify, record and escalate deficiencies and maintain related documentation.
• Works with building operators and site managers to identify operational and energy savings in BAS operations.
• Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system including progress notes and resolution notes.
• Optimizes facility uptime and asset integrity of assigned facility.
• Provides observations about facility building automation equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
• Develops recommendations for BAS system changes and implements approved changes which may include working with contractors and BAS vendors for the programming and remote portal development coordination.
• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Performs commissioning inspections to transition projects from installation to an on-going operation.
• Complies with all internal and external requirements including but not limited to environmental and health and safety.
• Initiates documents to obtain formal approval of work required.

Requirements

• Familiar with integration concepts and platforms such as BACnet systems. (1 year)
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance. (3 years)
• Must be able to work shifts, be on-call and be available to respond to emergencies.
• Medium to advance skills in word processing and spreadsheet data manipulation and analysis tools. (5 years)
• On-call/standby and emergency call - outs as they arise. Occasional extended hours. (Must be available)
• Good knowledge of optimization and energy management strategy for BAS. (3 years)
• Bilingualism (Asset)
• Remote BAS operation for multiple facilities. (3 years)
• BAS or Building Operations courses (Asset).
• Operational experience in fault detection platform. (Asset)
• Demonstrated proficiency with BAS navigation, data-trend setting and extractions, trouble shooting. (3 years)
• College Diploma in a related discipline.
• Valid drivers’ license (Asset)
• Part-time shift, availability for 20-29 hours/week. Must be flexible to work weekdays (days and nights) and weekends (days and nights) as scheduled
• Strong client-service orientation along with a high sense of urgency. (3 years)
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification. (3 years)
• Mentoring skills required to support Junior BAS Operator development. (Asset)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance