Customer Service Specialist

Overview

Provide customer service and sales support for electric and broadband services.

Key Responsibilities

• customer inquiries
• report preparation
• office administration
• billing processing
• account management
• sales outreach

Tasks

-Provides accurate, detailed and timely responses to inquiries from the general public, to include both electric and broadband customers, agencies and business partners, with a variety of information regarding multiple services and service levels. This includes but is not limited to, responding to questions regarding new customer connects and disconnects, service packages and related fees, processing service changes, billing questions and similar scenarios. Conducting all work in a professional, courteous and civil manner with a helpful and friendly -Prepares a variety of operational records and basic reports -Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and entering -Processes and records a variety of basic accounting transactions based within CDE Lightband billing rates and software, including establishing and closing customer accounts, entering transactions, processing transactions, retrieving account data, balancing cash receipts, and preparing related records -Works to maintain customer relationship by proactively identifying sales opportunities by utilizing knowledge of broadband incentives, equipment and options available; Informs potential customers of potential equipment and package options for Broadband services; Identifies Opportunities for selling additional services available; while maintaining a friendly, professional and courteous demeanor to provide proactive customer service at all times

Requirements

• billing software
• cde lightband
• customer service
• sales practices
• basic computer
• communication

What You Bring

-Ability to show consideration for and maintain good relations with others -Ability to utilize the available time to organize and complete work within the given time period -Ability to communicate clearly and concisely, both orally and written -Skilled in Basic Computer and related software applications -Knowledgeable in sales practices and principles -Skilled in Organizing and presenting data -Skilled in the Operation of telephone devices, online chat, or other equipment, while communicating in a clear and coherent speaking or written voice; -Ability to provide a high level of customer service through verbal and written communication -Skilled in Reading and comprehending training documents -Skilled in Customer Sales Practices and Techniques, utilizing strong Customer Service Principles -Skilled in Comprehending and Explaining billing statements and histories, Complex Billing practices and policies, and utilizing the necessary supporting software -Knowledgeable of billing and accounting software -Knowledgeable of CDE Lightband Services, Packages, and Equipment, and able to communicate clearly -Ability to identify and correct conditions that affect employee safety -Ability to work independently and individually, and to accept responsibility and account for his/her actions -Knowledgeable of and Skilled in Customer service principles and practices -Ability to pay attention to the minute details of a project or task

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About Cde Lightband

-has a rich history of providing high-quality telecommunication services -specializes in delivering advanced internet, TV, and phone services to residential and business customers -focuses on reliable service delivery and has expanded its reach to cover a wide geographic area -is known for its customer-first approach, offering tailored solutions for different market segments -has invested heavily in modern infrastructure, ensuring robust network performance for users -is a key player in the evolving broadband space, bringing high-speed internet to underserved areas

Sector Specialisms