Resident Experience Team Member (Nights)

Overview

Provide night-time resident support, resolve issues, manage events, maintain property and handle communications.

Key Responsibilities

• property checks
• maintenance
• health safety
• apartment management
• issue resolution
• community engagement

Tasks

-Represent our brand with flair and consistency, making sure every interaction shines. -Conduct regular property checks to ensure everything is in prime condition and up to our high standards. -Ensure prompt and effective responses to resident questions, requests, google reviews and feedback. -Speak up with fresh ideas and clever solutions to keep things running smoother than ever. -Have a solid understanding of health and safety regulations, to keep everyone safe and sound. Safeguard sensitive information with expert discretion, ensuring that every confidential detail stays secure and private. -Assist with managing and maintaining apartments to ensure a seamless and enjoyable living experience for everyone. -Tackle resident issues head-on and turn frowns upside down with stellar solutions. -Engage with residents, ensuring their voices are heard, listening to feedback and ideas to review service delivery and enhance community events. -Jump into action for maintenance needs and keep everything running without a hitch. -Dive into new challenges with a hands-on approach, tackling challenges and processes before they even get a chance to become a problem. -Keep the property looking sharp and running smoothly – you won’t be afraid to litter pick when needed. -Assist or lead exceptional onsite events that deliver top-tier service and fantastic reviews. -Bring and champion market best practice

Requirements

• organization
• communication
• negotiation
• adaptability
• autonomy
• customer service

What You Bring

Resident Experience Team Member (Nights) at Found We need someone who has passion and experience in delivering exceptional customer service for a range of customers above all else, ideally within the residential sector. Based at Crown Point (Victoria Riverside): 5-10 min walk from Victoria Station We are looking for a Resident Experience Team Member (Nights) to join our friendly and growing team. We are searching for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events. -Master the art of organization with a knack for handling paperwork, filing and record keeping, turning a mountain of documents into a perfectly ordered masterpiece. -The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams -Up for change and can adapt easily -Able to work with autonomy and demonstrate initiative -Confident and proactive approach

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Benefits

-Fearless Fund - We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications. -YAY Day - A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community. -Access to gym membership discounts, cycle2work, health cash plans and more -Together, we win - Celebrating team success with shared experiences -25 days annual leave (+ bank holidays) - increasing with service -Feel great, do great - we will be offering you different wellness programs designed to support your health, resilience, and growth.

About Found

-Found evolved into a premier everysearch digital agency blending creativity and cutting-edge data. -They’ve grown through performance-first thinking, integrating SEO, PPC, paid social, content and analytics. -Typical clients range from global B2B and B2C brands — including PUMA, Unilever and Toolstation — seeking standout online growth. -Deep specialisms span data science and AI-powered marketing, with proprietary platform Luminr powering smarter insight. -They deliver award-shortlisted results including multi-category Finalist honors at UK Digital Excellence Awards 2025. -Often working at the intersection of tech and storytelling, they craft campaigns optimized across search engines and social platforms. -Unusual fact: branded “The Everysearch Agency,” they treat every online interaction — from Google to TikTok — as search.

Sector Specialisms

Interview Process

-submit cv -complete a video introduction answering three questions -attend a face-to-face interview if selected