Internal Account Manager

Overview

Manage key accounts, generate sales quotes, pursue leads, and meet KPIs.

Key Responsibilities

• kpi documentation
• account nurturing
• performance reviews
• quotation creation
• crm logging
• sales targeting

Tasks

As an Internal Account Manager you will be responsible for nurturing and maintaining key customer accounts; resolving any client queries or concerns ensuring customer expectation is consistently managed. This includes quoting and closing potential sales opportunities from a mixture of activities. Following up on existing leads in order to convert into sales for the company as well as developing opportunities where appropriate by regularly chasing through quotations and logging their status on the CRM. You will ensure all agreed KPIs are met and all performance related data analysis is kept up to date, holding regular account reviews with key accounts. -To maintain any relevant customer KPI / performance review documentation -Nurturing and developing key accounts by identifying target business/market opportunities for lead generation within existing client base -Hold regular performance review meetings with key accounts to ensure their expectations are met -To develop a good knowledge and understanding of the industry and our services to allow more productive sales calls to be completed -To make outbound contact via email/social media platforms to existing customers to develop and maintain customer relationships -Create quotations based on engineer reports, new enquiries & renewal service contracts amongst all other customer enquiries. -To manage your own personal development and provide opportunities for career development within the business -To track sales targets based on agreed team KPIs, regularly monitoring account performance -To make outbound sales calls via telephone to prospective & existing customers -To focus on achieving individual and team objectives and communicate performance to your line manager identifying any potential areas of growth

Requirements

• microsoft office
• word
• excel
• teamwork
• problem solving
• communication

What You Bring

Please note that proof of the right to work in the UK will be required. -Self-motivated and able to learn quickly -Strong attention to detail with high levels of accuracy -Ability to solve problems with a positive attitude -Excellent organisational skills -Exposure to aftersales and/or a sales environment -Experience of working effectively as part of a team as well as independently -To work positively and communicate professionally across the team, providing an effective contribution to work tasks -Ability to manage own workload and establish priorities -Previous experience in a similar role -Previous experience of working in a professional environment -Computer literate with experience of Microsoft Office (predominately Word and Excel) -Excellent communication, verbal and written skills

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Benefits

-Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, after 12 months of service. -A supportive and positive workplace culture -Investment in professional development and training to support you in your role. -All employees receive 25 days leave (or equivalent pro-rata) per annum and additional bank holiday days. -Pension scheme after 3 months of service. -A twice per annum, ‘Profit Related Pay’ scheme that ties bonus amounts to the amount of profit made by the business. -Good level of general education

About vital power limited

Nope

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