Fiber Optic Technician - Field Operations

Overview

Install FTTH, splice fiber, configure ONT/Wi‑Fi, activate service, troubleshoot and aid customers.

Key Responsibilities

• service activation
• equipment config
• quality assurance
• fiber splicing
• troubleshooting
• documentation

Tasks

-Service Activation: Set up internet services for customers, including configuring router settings such as SSID, password, DHCP, and other relevant parameters. -Equipment Configuration: Install and configure Optical Network Terminals (ONT) and Wi-Fi routers, ensuring proper functionality and secure network setup. -Quality Assurance: Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality. -Tool and Safety Management: Ensure all tools and equipment, including fusion splicers and optical power meters, are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures. -Installation and Termination: Install, route, and terminate fiber optic cables from the network distribution point to the customer's home (drop cable). -Customer Education: Provide clear and concise education to customers on how to use their new services and equipment, including basic troubleshooting steps. -Troubleshooting and Maintenance: Diagnose and resolve technical issues related to fiber optic connections, equipment, and customer-side network problems. -Fiber Splicing and Testing: Perform fusion splicing to join fibers as needed, ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues. -Documentation and Reporting: Maintain detailed and accurate records of all installations, service calls, and fault-handling activities. Report complex issues or faults to the backend support or Network Operations Center (NOC).

Requirements

• driver's license
• fiber optic
• fusion splicer
• wi-fi
• troubleshooting
• communication

What You Bring

-Valid driver's license and a clean driving record. -Attention to detail and a commitment to quality workmanship. -Ability to work independently and manage time effectively. -Proficiency in using fiber optic tools, including fusion splicers and optical power meters. -Strong knowledge of Wi-Fi router configurations and home networking principles. -Proven experience in installing, terminating, and splicing fiber optic cables. -Ability to troubleshoot and resolve technical issues efficiently. -Excellent communication and interpersonal skills, with a focus on customer satisfaction. Good English speaking and comprehension skills

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About Xad Technologies

-Founded by PhD-level researchers and entrepreneurs, aiming to innovate in telecom and IT sectors. -Expanded rapidly across the UAE, Saudi Arabia, Pakistan, and the UK. -Secured major telecom contracts with Etisalat, du, Nokia, Huawei, Ericsson, and ZTE. -Projects include fixed and mobile network rollouts, HR outsourcing, managed ICT, energy, and security deployments. -Ambitions include expanding further into Europe, North America, and Africa over the next five years.

Sector Specialisms