Senior Customer Service Officer, Tiong Bahru Plaza/Central Plaza

Overview

Assist shoppers with enquiries, gift/partner redemptions, and promotion support in a mall.

Key Responsibilities

• customer service
• enquiry handling
• promotion execution
• redemption management
• administrative support

Tasks

-Handle all customers’ enquiries and provide assistance -Assist in the execution of shopping mall’s promotion and redemption programmes. -Provide excellent customer service to internal and external customers. -Ensure that the redemption process during the advertising and promotion campaign period is carried out properly -Provide administrative support to the Management Office whenever necessary

Requirements

• customer service
• retail
• team player
• communication
• shift work
• weekend

What You Bring

-Prior Customer Service Officer experience in retail mall will be highly preferred -Good team player with strog communication and interpersonal skills -Able to work 6 days work week, retail hours and shift work -Customer centric personality and positive attitude -Able to work on weekends and Public Holidays

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About Frasers Property Limited

-It spans five major real-estate classes. -From its Singapore HQ, it designs, builds and manages malls, homes, business parks, hotels, logistics hubs and serviced apartments globally. -It operates REITs across retail, industrial, commercial and hospitality sectors, anchoring its investment arm. -Its signature projects include One Bangkok, large mixed-use precincts in Australia, Europe and Asia. -It excels at integrated developments—housing, offices, hotels and leisure—woven into liveable urban districts. -Notable for rebranding Australand to Frasers Property Australia after acquisition in 2014, expanding its footprint. -It uniquely combines development with long-term asset management and REIT sponsorship.

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