Strategy & Operations Principal

Overview

Lead and optimize DACH transport ops, driving strategy, performance & team culture

Key Responsibilities

• portfolio management
• data analysis
• issue resolution
• strategic initiatives
• partner collaboration
• team leadership

Tasks

-Own the performance of a selected portfolio of our DACH services, meeting operational goals while ensuring an exceptional customer experience. -Analyze data, track key metrics, and prepare reports to inform decisions, optimize resources, and continuously improve performance. -Identify and resolve issues in real time, coordinating with on-the-ground teams and cross-functional partners to keep operations running smoothly. -Drive strategic initiatives with external partners and internal teams, leveraging insights from active services to enhance processes and shape the future of our operations. -Recommend strategies that balance service quality, efficiency, and service-level commitments. -Partner closely with teams across Via—including Strategy, Product, Partnerships, and Operations—to improve scalability and operational excellence. -Lead core and field teams, fostering a collaborative, high-energy, and accountable culture.

Requirements

• 6-10 yrs
• entrepreneurial
• data-driven
• financial modeling
• german
• stakeholder-savvy

What You Bring

-Experienced: bring 6–10 years of relevant experience from startups, tech, consulting, finance, or similar industries that informs your decisions. -Entrepreneurial operator: equally comfortable setting strategic direction and rolling up your sleeves to execute. You take full ownership to drive your services forward every day. -Data-informed operator: you identify trends and use insights to improve efficiency and outcomes. Agile and adaptable: thrive in fast-paced environments, embrace change, and jump in hands-on when needed. -Problem solver and executor: you don’t settle for the status quo—detail-oriented, action-focused, and able to manage multiple priorities effectively. -Financially savvy: skilled in financial modeling and comfortable using data to guide strategic and operational decisions. -Urban Sports Club membership -Stakeholder-savvy: able to lead discussions and simplify complex concepts for any audience, managing nuanced customer, regulatory, and operational relationships, with native-level or C2 German and English.

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Benefits

-30 vacation days a year -Competitive compensation including stock options

About Via

-Founded in 2012 as a ridesharing app with algorithm-driven route optimization. -Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems. -Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport. -Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs. -Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Sector Specialisms