Customer Account Specialist

Overview

Provides sales support, order entry, and customer service for assigned region.

Key Responsibilities

• quote management
• order entry
• data entry
• stats reporting
• invoice processing
• contract renewal

Tasks

The Account Specialist provides the highest level customer of service to customers by collaboratively working with Sales team, including Sales Directors, Regional Managers, Account Representatives and Account Specialists. This role is primarily responsible for supporting Sales team with quotes, scheduling and order entry and other transactions for the assigned region. -Provides clerical support for the Sales Directors, Regional Sales Managers, and other Sales team members as required. -Supports the preparation and submission of RFQ’s, RFP’s, other formal quotations, and bids as requested by the customers. -Ensures all proper paperwork is filed in customer folders to meet department policy. -Provides back-up support to other customer service team members on telephone coverage, quotation/order entry processes; copying, and filing. -Enters customer and sales input into processing system according to company procedures. -Supports the preparation of monthly statistics on customer sales activity and performance; produces charts and graphs as required. -May occasionally be required to attend customer service events and field calls with limited overnight travel -Supports preparation of documents for annual contract renewals and price adjustments. -Accurately enters and reviews quotes and sales orders. -Assists customers and other staff by answering questions related to accounts, products, procedures, and services. -May assist in inventory support including participating in physical inventory. -Supports invoicing customers, invoicing freight, and matching records for payment. -Develops and maintains detailed written desk instructions covering all major responsibilities.

Requirements

• microsoft
• multi‑tasking
• detail‑oriented
• 2+ years
• customer service
• teamwork

What You Bring

-Advance proficiency in Microsoft Suite -Capability to multi-task and work under pressure of deadlines -Strong organizational skills, proactive attitude with exceptional attention to detail -2+ years general administrative support; 2+ years of customer service experience - banking or insurance industry considered an asset. -Ability to work in a team environment and interface interdepartmentally -Need to be available to receive calls and work additional hours and/or weekends to provide customer emergency response coverage, as required.

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Benefits

-Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution) -Life insurance and accidental death & dismemberment (AD&D) -Career advancement opportunities -Short-Term and Long-Term disability coverage -Company Share Purchase Program with 25% Company contribution match -Competitive compensation -Extended health and dental coverage -Annual Profit Share Program

About Stella-Jones

-A leading global supplier of wood products for utility, industrial, and residential markets. -Specializes in manufacturing pressure-treated wood products, including railway ties, utility poles, and residential lumber. -Operates in North America and Europe, with an expansive network of production facilities and distribution centers. -Known for strong financial performance and a solid reputation for reliability and product excellence. -Typical projects include the supply of utility poles for power grids, railway ties for rail infrastructure, and treated wood products for residential use. -Highly specialized in delivering tailored solutions for industries like utilities and transportation, ensuring long-lasting and durable materials. -A trusted partner for large-scale infrastructure projects, known for the strength and quality of its treated wood products. -Continually innovates to address evolving market demands.

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