City Operations Lead

Overview

Lead city-wide facility management, ensuring service delivery, financial KPIs, and team performance.

Key Responsibilities

• escalation management
• expense tracking
• audit preparation
• energy savings
• risk management
• reporting

Tasks

-Manage escalations with closure in a timely manner -Track FM Operational Expenses -Ensure/oversee closure on project snag -Ensure/oversee preparation end to end for all audits -Keep a track and updates on Energy savings project for the region. -Oversee, assess risk, plan and handle any BCP situation. -Ensure optimum utilization of all technology tools that are implemented from time to time. -Ensure right expectation setting for the team, ability to maximise performance of the team. -Keep a track one Office services / R&M /Capex Budgets /work closure -Publish timely and relevant reports for client and senior management -Responsible for Quarterly Business Reviews -Employee assessment, identify shortcomings and plan development

Requirements

• building services
• budgeting
• vendor management
• leadership
• degree
• 12-14 years

What You Bring

-Strong budget management and financial analysis skills -Excellent written and oral communication skills. -Interpersonal skills with a strong client focus. -Knowledge of occupational safety requirements -Overall Experience : 12 -14 years -Technical comprehension and experience with performance based service contracts and vendor management -Industry Experience : 10-12 years of relevant / equivalent experience -Team Leader with line management skills and the ability to delegate -Technical Skills : Building Services -KPI / Compliance Scores and management -Generic Skills : Leadership, Communication, Vendor/people management, Strategies -Qualification : Bachelor’s Degree / Master Degree -Strong analytical skills.

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Benefits

-Growth Plan for the team

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms