Functional Analyst (Deltek Vision/Vantagepoint)

Overview

Support, maintain, and optimize Deltek Vision/Vantagepoint ERP, provide training and troubleshooting.

Key Responsibilities

• erp support
• system upgrades
• user training
• incident management
• documentation
• performance optimization

Tasks

-Diagnose and resolve system issues, ensuring minimal disruption to business operations. -Provide assistance during ERP-related projects, including system upgrades, migrations, and integrations. -Assist in implementing enhancements, updates, and patches to the ERP System. -Provide training to end-users on ERP functionalities and best practices. -Participate in testing activities for system upgrades and implementations. -Collaborate with cross-functional teams, including IT, finance, operations, human resources, and other relevant departments. -Manage and prioritize incidents, service requests, and system changes within defined service level agreements (SLAs). -Create and maintain documentation for troubleshooting, system configurations, and user guides. -Implement and test new features or modifications to existing modules. -Investigate and analyze reported problems, identifying root causes and implement appropriate solutions. -Work closely with cross-functional teams to resolve technical issues and ensure the integrity of ERP data. -Collaborate with end-users to understand and address their concerns in a timely and effective manner. -Escalate critical and complex technical issues per internal escalation policies. -Identify opportunities for system optimization and performance improvement. -Communicate effectively with end-users, translating technical information into user-friendly language. -Respond to user inquiries and provide technical support related to ERP system functionalities.

Requirements

• bachelor's
• ticketing
• deltek
• sql
• ssrs
• problem solving

What You Bring

-Bachelor's degree in Information Technology, Computer Science, Business, or a related field. Can be substituted for relevant work experience. -Experience with ticketing systems for incident management. -Proven experience in ERP system support and administration in Deltek Vision or Deltek Vantagepoint. -Ability to work independently and collaboratively in a team-oriented environment. -Strong analytical and problem-solving skills. -Basic understanding of software development lifecycle (SDLC) and project management principles. -Knowledge of SQL and SSRS -Excellent communication and interpersonal skills. -Familiarity with Deltek Vision/Vantagepoint hubs and functional processes. Including reporting and system configuration.

People Also Searched For

About Trc Companies, Inc.

-A global consulting, engineering and construction‑management firm. -Specializes in environmental engineering, geotechnical work, pipeline, power utilities, water, transportation and government projects. -Balancing public and private sector work, it blends field services with digital and inspection technologies. -Typical projects include coastal resilience upgrades, substation modernization, brownfield redevelopment, pipeline/installations and transportation infrastructure. -Implements high‑visibility, multi‑year programs—from power‑grid upgrades to aquatic centers and submarine cables. -Unusual for its breadth: a NASA satellite‑data early adopter and provider of intelligent‑grid and field‑inspection services.

Sector Specialisms