Program Coordinator, Guest Relations

Overview

First point of contact managing reception, visitor systems, and supporting events and facility duties.

Key Responsibilities

• visitor management
• facility inspections
• event coordination
• inventory management
• service ticketing
• reception support

Tasks

-Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards -Conduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures and emergency protocols -Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance to ensure tidy, organized, and welcoming environment -Maintain and circulate event tracker while assisting with logistics and setup for catering, tech support, and guest logistics coordination -Operate visitor management system for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity and courtesy -Maintain inventory of front-desk supplies ensuring operational readiness while liaising with employees to provide updates on amenities, events, and service information. -Support coordination and execution of internal events, meetings, and leadership visits while ensuring readiness of meeting rooms and common areas -Collaborate with helpdesk to ensure timely resolution of service tickets (TTs) while monitoring facility usage and coordinating with vendors for issue resolution

Requirements

• ms office
• helpdesk
• visitor management
• facility management
• 2–4 years
• communication

What You Bring

-Background in customer engagement and feedback collection processes for service standards enhancement -Experience in facility management or corporate environments with knowledge of event coordination and meeting room management -Experience with helpdesk systems and service ticket resolution coordination with internal teams and vendors -Strong interpersonal and communication skills with ability to multitask, prioritize, and manage time efficiently for front desk operations -Working knowledge of MS Office (Outlook, Excel, PowerPoint) with familiarity with helpdesk or visitor management systems as plus -Professional demeanor and attention to detail with team player mindset and positive, collaborative approach to guest relations -Ability to assist in resolving complaints or service disruptions with customer-centric approach while supporting facility management functions -2–4 years of experience in receptionist, customer service, or hospitality-related role, preferably within facility management or corporate environments -Familiarity with facility usage monitoring and vendor coordination for issue resolution in corporate office environments. -Knowledge of safety procedures and emergency protocols in workplace environments with basic facility inspection experience -Understanding of catering coordination, tech support logistics, and guest logistics management for corporate events -Experience with visitor management systems for registrations, badges, and access control in corporate environments.

People Also Searched For

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms