Senior Residency & Sales Counselor

Overview

Drive senior living occupancy by leading tours, sales, and mentoring staff

Key Responsibilities

• salesforce crm
• sales reporting
• event coordination
• community tours
• sales standards
• prospect follow-up

Tasks

-Identify and participate in marketing events, open houses, and special activities to promote the community. -Collaborate with internal teams to facilitate a smooth move-in experience for new residents. -Utilize LCS ExSell training checklist and apply SalesFIRST Sales Standards in the sales process. -Distribute marketing materials and provide information to prospective residents and referral sources. -Provide personalized, compassionate, and professional support to prospective residents and families during the decision-making process. -Prepare reports and track sales metrics as directed by the Director of Marketing & Sales. -Follow up with prospective residents and families regularly to address concerns and provide updates. -Mentor and train less experienced sales staff. -Clearly articulates fee structures in a manner that reflect the benefits of prospective residents’ choices. Explains the physical and financial assessment processes to prospects and helps coordinate any necessary interviews. -Conducts experiences (tours) of the community to demonstrate how the community can meet the specific needs of the customer by providing a personal experience. Identify when different department heads are needed for tours and ensure schedules are coordinated effectively to meet the prospective resident’s needs. -Coordinate and prepare for events, including set-up, guest registration, and providing tours. -Respond promptly to inquiries to ensure speed to lead. -Routinely interact with individuals (residents, family members, staff, etc.) who may be discourteous, tactless, demanding, verbally and/or physically threatening or abusive, angry or hostile, emotionally vulnerable or mentally ill, vulgar, mean-natured -Address and escalate questions or concerns to the Director, Marketing and Sales as needed. -Maintain accurate records of all interactions in Salesforce.

Requirements

• associate degree
• bachelor degree
• microsoft office
• salesforce
• 4 years
• driver's license

What You Bring

-Ability to take initiative and direction -Detail-oriented with excellent organizational and time-management skills. -Must possess personal driving record consistent with the requirements of the Driver Selection Policy -Doctor’s statement verifying free from communicable disease, if applicable in your state. -The ability to speak, read and comprehend the English language -Ability to handle confidential information with professionalism and discretion. -Associate’s degree required, Bachelor’s degree preferred. -At least 4 years of customer service, sales, or administrative experience required, preferably in senior living, healthcare, or hospitality. -Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to learn Salesforce software. -Willingness to be available for any/all emergencies regarding the community. -Strong communication and interpersonal skills with the ability to build rapport and conduct presentations. -A desire and ability to relate to and continue learning about the senior population Must be self-disciplined, driven, able to demonstrate initiative, maintain confidentiality, competitive, attentive to details, persistent, and personable -Must possess current and valid driver’s license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensed

People Also Searched For

Benefits

-Hospital Confinement -Identity Theft Plan -Health Insurance -Vision Insurance -Specified Disease -Life/AD&D Insurance -Accident Insurance -Employee Assistance Program -Dental Insurance -Health Savings Account -Paid Time Off

About Lcs

-As an innovative developer and operator, it handles master planning, new builds, expansions, renovations, and ancillary services. -Typical projects range from continuing care retirement communities to stand-alone assisted-living and memory-care campuses. -Specialisms span residential senior housing, healthcare operations, memory care, assisted living, community development. -Earned national recognition for workplace culture and customer satisfaction, including Gallup and J.D. Power honors. -Unusually, LCS integrates a chef-of-the-year contest across its communities, highlighting its hospitality flair. -Grounded in data, it uses proprietary analytics platforms to drive decisions across its senior-living portfolio.

Sector Specialisms