Customer Service Representative

Overview

Manage key customer interactions, orders, and delivery commitments in aerospace supply chain.

Key Responsibilities

• erp validation
• order entry
• customer 360
• data reporting
• contract review
• plant visits

Tasks

-Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system -Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customer to ensure data integrity. -Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system. -Contract review - work within cross functional teams to develop action plans to close out gaps in meeting customer specifications. -Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals -Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations -Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders -Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer -Maintain knowledge and train others to navigate and manage customer websites

Requirements

• bachelor's
• aerospace
• problem solving
• supply chain
• erp
• communication

What You Bring

-Bachelor's Degree in Business Mgmt (or related) from an accredited institution -1-3 Years Experience of working in the Aerospace Industry -Problem solving -Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies -ERP, Microsoft Office (incl. Excel, PowerPoint, PowerBI) -Excellent communication skills (written and verbal)

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Benefits

-Competitive compensation and benefits package -We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen -Challenging projects in dynamic collaborative team -We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

About Eaton

-global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power. -products and services span across industrial, commercial, residential, and infrastructure markets. -innovative solutions in energy storage, electrical distribution, and industrial automation. -instrumental in advancing technologies for utilities, transportation, and energy management. -recent standout projects include large-scale energy management systems for smart cities and utilities. -systems are crucial for sectors ranging from renewable energy to water resources management. -history of growth through acquisitions, continuously expanding global footprint and product offerings.

Sector Specialisms