IT Service Desk Tech- 2nd Line

Overview

Provide 2nd line IT support, troubleshoot hardware/software, and assist senior staff.

Key Responsibilities

• vip support
• it troubleshooting
• technical lead
• hardware deployment
• ticket resolution
• site support

Tasks

-To provide VIP Support to senior members of the organisation whilst ensuring a security first mindset. -The support and troubleshooting of manufacturing machinery in regard to IT connection requirements. -Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. -To be the technical lead in Projects that require IT Involvement and ensure wider team engagement where required. -Travelling to other UK sites to provide technical support where required. -Evaluating, testing and deploying new hardware technologies and applications -Take ownership of problems outside of your role and “get things done” to ensure business needs are met. -Resolve tickets that have been escalated from the 1st Line support team.

Requirements

• sccm
• intune
• azure
• jamf
• itil
• 3+ years

What You Bring

-The employee is occasionally required to stand and walk. -SCCM, Intune, Azure, Hardware and Software, Printers, Audio/Visual. -Manufacturing or Corporate IT Experience -Excellent written and verbal communication skills, including conversing with non-technically minded individuals. -Apple Mac OSX Experience / JAMF -Working well within a busy team but also use own initiative where required. -Advanced Windows 11 troubleshooting -Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. -You must also have a valid UK driving license and own transport. -Ability to get things done, in the right way -Other IT Qualifications along with demonstrated experience. -3+ years of experience in a1st or 2nd line role. -iPad and iPhone Management -The employee must frequently lift and/or move up to 10 pounds. -ITIL Certified -ITIL Certified (To at least foundation level)

People Also Searched For

Benefits

-Infrastructure and Networking exposure

About Jcb North America

-A leading manufacturer of heavy equipment, specializing in construction, agriculture, and industrial machinery. -The company’s portfolio includes backhoe loaders, excavators, skid steers, and telehandlers, all designed for various industries. -Serves a broad range of sectors, from heavy civil construction to agricultural machinery solutions. -Known for innovation, durability, versatility, and performance, with a strong focus on enhancing productivity on job sites. -Noteworthy projects include large-scale infrastructure developments, agricultural operations, and specialized industrial equipment supply. -Continues to lead in developing new technologies, with a commitment to providing high-quality solutions across sectors.

Sector Specialisms

Visa Sponsorship

-no sponsorship: candidates requiring visa sponsorship will not be considered.